Sammi Nelson Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, United States

- Select, hire and onboard new associates and lead weekly small group orientation sessions to create a welcoming and valuable first day experience- Founder and leader of property's Associate Advocate Council to help increase associate engagement and overall inclusion among departments through monthly meetings and events including Associate Appreciation and Wellness Week- Encouraged participation in company's annual Associate Engagement Survey earning a 4.9/5 and 4th place in most engaged White Lodging property in 2023

Austin, Texas, United States

- Serve as the University of Texas Campus Ambassador for room reservation inquiries and bookings- Oversee the At Your Service team by ensuring effective pre-arrival planning, appropriate phone etiquette, and creative problem solving to guarantee guest satisfaction- Created and implemented the amenity program by surprising and delighting guests with thoughtful gifts to celebrate special occasions and honor loyalty members- Specially selected by corporate leadership to serve as a two-week task force trainer to assist the At Your Service opening team at the brand new Plaza San Antonio Hotel and Spa- Act as the Interim Front Desk Manager tapped on demand based on hotel operational needs

Austin, Texas, United States

- Completed guest registration, room assignments and blocking for 300+ rooms at the Otis and AC Marriott hotels- Provided efficient, gracious and professional guest service- Collaborated and communicated effectively with other area departments including housekeeping, sales and events, food and beverage, valet and engineering- Pursued the company's promise of being the cleanest, friendliest and most well-maintained hospitality choice

Austin, Texas, United States

- Created press releases and distributed to a targeted Austin media list of newspapers, bloggers, and influencers- Created weekly content for TikTok marketed towards a college-aged audience - Provided excellent service at drive-in events by managing the entire customer experience

Austin, Texas Area

- Provided leadership, development and community building activities for a staff of over 60 employees- Created, managed and executed departmental special events and coordinated service opportunities and connections for staff to grow- Served on the departmental Leadership Team to direct and aid the decisions of a large scale collegiate recreation department

- Engaged 30+ incoming students through virtual presentations and 1:1 calls- Organized, facilitated, and led Zoom presentations and activities to inform students about campus resources, build community, and create excitement around the college experience

Austin, Texas

- Managed 3-4 Informal Recreation staff members at a time- Promoted the values of safety, inclusivity, development and excellence to ensure a healthy work environment- Engaged in bi-weekly team meetings to suggest new ideas to improve functional area- Completed nightly reconciliation for daily purchases

Austin, Texas Area

- Provided excellent customer service when welcoming patrons to the facilities- Handled payments using a point-of-sale system (EZ Facility)- Monitored buildings and cleaned all exercise equipment regularly