Sam Monaco Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Business Consultant working on a contract basis assisting companies by leading, facilitating and/or supporting projects & change initiatives intended to improve business effectiveness (e.g. increase sales, reduce errors, grow customer loyalty) or efficiency (e.g reduce sales costs, work) or both. Expertise areas:Commercial:-Sales process design, improvement, standardization-Sales funnel management process design, improvement, standardization-Sales lead management process design, improvement, standardization-Sales proposal process design,improvement, standardization-Sales effectiveness and/or efficiency improvements-Ideal customer profile development -Customer loyalty management process design/improvement-Customer Relationship Management ( CRM ) implementation/optimization-Customer data optimization (standardize, harmonize, rationalize, cleanse)-Customer win-back process design, improvement, standardization-Customer contracting process design, improvement, automation-Price governance process design, improvement, standardizationNew Product Development:-New product development program risk assessments/amelioration -New product development program management improvement-New product development process development, improvement, standardization-Breakthrough new product idea generationOrganizational Effectiveness:-Breakthrough thinking & strategy development facilitation-Brainstorming / ideation session facilitation-Organization framework development (Vision, Mission, Performance Measures, Roles & Resps-Cross-functional teamwork development-Organizational communications process design/improvement-Change management-Internal/external discovery data collection to support projects-Internal survey design,execution & data analysis Other Business Expertise Areas:-Six-Sigma Methodology (Black Belt)-In-vitro diagnostics (IVD) subject matter expert (30+ years)OCD Competitors: Roche Dx, Abbott Dx, Alere, Thermo Fisher, Siemens Dx, Danaher - Beckman Dx)

Raritan , New Jersey

Leadership of an organization of 60+ people responsible for sales order management, customer relationship management, sales force automation, sales enablement, customer contracting, incentive compensation, field sales deployment, sales reporting and quota-setting Led the successful implementation of sales force automation (CRM) to improve effectiveness and efficiency of sales and marketing organization Led the development of a process and implementation of web-based system for creation of customized, professional sales proposals in the Field by sales reps using Process Excellence methodology

Raritan, Nj

Responsible for wide range of support processes for the U.S. sales organization including customer offer development and contracting, incentive compensation, field sales deployment,sales reporting, and quota setting In vitro diagnostics segments include clinical chemistry, immunodiagnostics, immunohematology and donor screening Established an organizational framework including a vision, mission, values, goals and performance measures which led to significant improvement in efficiency and effectiveness Contract database developed which provided for the first time electronic access to all key contract information as well as images for more than 12,000 customer contracts Initiated and led major re-engineering project to improve effectiveness, efficiency and quality of the contracting process including organizational redesign, policy/procedure/process revision and development of a contracting system for offer development, contract creation and contract management Championed the introduction and application of Process Excellence (Six Sigma) in the Sales organization and was certified as a J&J Process Excellence Black Belt Web-based tool developed for Field Sales organization to manage sales pipeline

Rochester, Ny

World-wide functional responsibility within a matrix R&D organization for providing project/programmanagement capability for 50-100 current new product development and product support initiatives emanating from this $1B+ organization which develops, manufactures, and sells in-vitro diagnostic reagent and instrument systems to the hospital, commercial clinical laboratory, and blood donor sectors. Had performance management responsibility of the Program Management Group which managed at the time over $100M in annual R&D activity. Established a Project Management Center of Excellence and community of practice legitimizing project and program management as a company core competency as a critical element for successful product development Led the development and implementation of a company-wide, high-level product commercialization process including timely gate approvals by top management and product development portfolio management which has resulted in improved resource allocation, timely decisions, improved risk management, and decreased cycle time Initiated a curriculum-based training program for all program management personnel leading to enhanced competencies in the areas of project management, risk management, and team skills Successfully championed the utilization of heavy-weight, cross-functional program management teams and an enterprise-wide approach for new product development which was ultimately embraced company-wide Implemented rigorous Performance Management Process which included documented annual goals, performance reviews against goals, and personal development of all Program Management personnel Partnered with Marketing to develop and implement the “Engage the Customer” initiative to effectively involve customers directly in all facets of new product development Revitalized the NPD organization into a high performance, results-focused entity

Rochester, Ny

Reporting directly to the Vice President of R&D, was responsible for the development and commercialization of a new platform product for the in-vitro diagnostics market, a fully-automated, random access, complete blood analyzer system with reagents, which was heralded at launch as the most reliable system developed by the company. Continued in position following the 1994 acquisition of the Clinical Products Division of Eastman Kodak Company by Johnson and Johnson. Managed a multi-site international program comprised of 200+ personnel in the U.S., England, and Wales Responsible for the schedule, full life-cycle costs, quality & compliance for all functional activity on the program Managed all facets of R&D, manufacturing, marketing planning, regulatory licensing, training, and publications Oversaw all manufacturing processes, customer and internal training programs, service tools and methods Led the team from concept stage through worldwide launch of the system Successfully managed a program budget of $100M with variances of consistently less than 1% Achieved cycle time of 33% less than industry standard at the time Delivered a product group which has enjoyed annual service call rates of less than 50% than previous products Currently hailed by customers as the most sensitive, precise, accurate, and easy-to-use system on the market today As of 2012 and more than 15 years after launch, this system is still be used in customer laboratories and being sold and has generated hundreds of millions of dollars in revenue.

Rochester, Ny

Responsible for the provision of high-level administrative and special project support to the General Manager. Served as member of the Divisional Business Team managing the Division. Key leader and contributor to the creation of the Division’s strategic framework which defined vision, objectives, measures and tactics to achieve business goals while also building organizational capability Led the team that planned and successfully implemented the integration into the company of the U.S. Amersham Diagnostics organization acquired by Kodak Developed and implemented multiple improvements to the divisional management team practices

Rochester, Ny

Reporting to the Vice President of Worldwide Strategic Planning, managed a variety of assignments, including the coordination of supply chain management initiatives across all functional areas and development of business opportunities in Eastern European and Soviet Union markets. Led supply chain management initiatives, including establishing a Sales and Operations Planning process, resulting in reduced number of SKU’s and reduced finished goods and WIP inventory Led a cross-functional team that prepared a comprehensive business plan to establish a joint venture with two firms in the USSR for the manufacture and distribution of in-vitro diagnostic products Spearheaded the successful selection of a site and obtained corporate management approval for the creation of a centralized European customer support facility and factory in Strasbourg, France

Rochester, Ny

Responsible for creating, staffing, and managing the distribution, information systems, and finance functions for one of Kodak’s internal “ventures” to operate as a stand-alone company within Kodak. Collateral activities included development of international business opportunities. Distribution function included customer relations, order management, inventory planning, warehousing and transportation and was fully functional in time to process first order received Information Systems function included full suite of business systems and installation of IBM mid-range AS/400 computer hardware, ERP software and administrative procedures

Rochester, Ny

Developed and implemented first ever divisional software quality assurance programs for Kodak's suite of commercial software applications for its international operating companies.

Saudi Arabia

Led a team that planned and implemented the installation Kodak’s proprietary ERP softwaresuite in this large distributor company. Responsibilities included project management, supervision of the project team, user training, system installation, system testing and development and implementation of administrative procedures. Successfully completed this initiative on schedule and within budget.

Santiago, Chile

Responsibilities included sales estimating and planning, inventory control, warehousing, order management, and customer relations for all Kodak products sold in Chile. Managed a department of 25 with $20M in finished goods inventory. Introduced for the first time performance measures which identified and led to numerous improvements included reduced inventories, reduced backorder rate and decreased order fulfillment costs.

Rochester, Ny

Performed project management, scheduling, project costing, and the professional development/supervision of 15 systems analysts and programmers developing and maintaining systems running on IBM mid-range and mini-computers. Systems included the full suite of commercial applications required by Kodak companies overseas, including General Ledger, Billing, Invoices, Receivables, and Financial Reporting.

Rochester, Ny

Progressed from entry-level systems analyst to senior systems analyst with responsibility for business system analysis, software system development, user training, and installation in Kodak’s overseas companies. Held a variety of assignments throughout the Far East, South America, and Australia.

Bs, Finance, Quantitative Business Analysis

Activities and Societies: Delta Chi

Select Graduate Mba Courses, Business Administration And Management, General