Sam Morais Email & Phone Number

Canada

Driving Innovation in PropTech: Lead multiple CRM SaaS/Cloud products, spearheading innovative solutions to complex challenges and boosting platform productivity.AI-Powered Listing Description Generator: Developed an AI-driven tool that enables agents to quickly generate rich, SEO-optimized listing descriptions by inputting essential property details. This project significantly reduced the time required to post listings by over 50%, leading to widespread user adoption.Automated Marketing Tool: Spearheaded the creation of a marketing tool that simplifies content creation by auto-populating listing information into customizable marketing templates. This Canva-like editor allows agents to produce high-quality marketing materials, further streamlining their workflows quickly.Global Engagement: Oversee releases to a broad customer base in 40+ countries and actively participate in global webinars, conferences, and user group meetings.Technical Proficiency: Jira, DevOps, Airtable, Loop, Figma, MS Office Suite, Teams, and Zoom.

Greater Toronto Area, Canada

Team Leadership and Development: Mentored and managed a team to enhance product knowledge and adoption for multi-tenant, multi-language SaaS solutions.LMS Implementation and Optimization: Successfully implemented multiple Learning Management Systems (LMSs) to drive digital adoption and improve new feature implementation.Data-Driven Digital Solutions: Designed, built, and deployed data-driven digital experience solutions to enhance user engagement and satisfaction.Cross-Functional Collaboration: Collaborated with various departments to improve business value and customer satisfaction.Strategic Support: Provided data analysis and insights to support senior management in developing medium to long-term strategies.

Toronto, Canada Area

Digital Adoption Expert: Introduced and implemented WalkMe to reduce training overhead and empower end-users to master products independently.Multilingual Training and Support: Provided training and customer support in English, Portuguese, and Spanish.Content Creation and Delivery: Developed training materials, including presentations, videos, and webinars, to facilitate effective knowledge transfer.Train-the-Trainer to Self-Serve: Adapted the train-the-trainer approach into an online e-learning course for a self-sufficient learning model.Coaching and Development: Coached and trained personnel to improve product knowledge and enhance customer service.

Brampton, Ontario

S2GO is the premier global distributor of video game products, with a scope of operations that reaches 19 countries in North, Central and South America, and partnerships that further extend reach to Europe, Africa, Australia and Asia. Compliance Training Development: Created and delivered effective e-learning courses to ensure employee adherence to new policies and guidelines.Process Gap Analysis: Identified and addressed process and knowledge gaps, developing training procedures to bridge multicultural processes.Merger Integration Training: Developed and implemented a comprehensive training program to address irregularities, labor laws, taxes, and cultural differences during a merger.Cross-Cultural Policy Integration: Served as a key liaison between senior leadership and employees in LATAM countries, facilitating the successful integration of international policies.

Anápolis Area, Brazil

Founded in 2016, ProlifeLine provides tailored consulting in implementation and training based on the company's or manager's needs.Streamlined Operations: Successfully implemented CRM systems in diverse organizations, resulting in significant improvements to efficiency, productivity, and customer satisfaction.Comprehensive Training and Support: Provided comprehensive training to employees across various departments, ensuring effective adoption and utilization of new systems and processes.Data-Driven Decision Making: Leveraged data analytics to identify areas for improvement and implemented targeted solutions to optimize business operations.Change Management Expertise: Successfully navigated organizational change through effective change management strategies, including training workshops, leadership development, and employee engagement initiatives.Measurable Results: Demonstrated tangible outcomes, such as reduced processing time, increased customer satisfaction, improved employee morale, and inventory management.

Anápolis Area, Brazil

Organization-Wide Mentorship: Provided guidance and training to employees at all levels, fostering professional development and alignment with company objectives.ERP System Implementation: Successfully led the leadership team in adopting a new ERP system, resulting in reduced losses and enhanced interdepartmental communication.Operational Excellence and Safety Training: Trained production teams on operational excellence and safety practices, leading to a 20% optimization of the production line across all departments.Employee Engagement and Retention: Implemented a company-wide bonus program and effectively communicated the deployment plan, contributing to a 17% reduction in employee turnover.CRM Software Adoption: Guided the leadership team in implementing CRM software, resulting in reduced returns, complaints, and improved quality control.Franchisee Training and Enablement: Developed and delivered a comprehensive training program to equip 22 franchisees with the skills to utilize the new e-commerce platform effectively and employed innovative training methods to optimize learning outcomes, including videos, presentations, hands-on tutorials, and conference calls.

Postgraduate Degree, Digital Interaction And Psychology

Bachelor Of Science - Bs, Psychology

Graduated with honors in Psychology. Dissertation titled “In Treatment TV Series: A Theoretical Proposal to the Use in Academic Studies”.