Ibrahim Sammour Email & Phone Number

Saudi Arabia

• Develop learning and development strategies to enhance skills and competencies of workforce.• identifying training needs (TNA) and developing training programs to address them.• Design and implement annual training budget and events calendars.• following up with stakeholders and team members to determine the effectiveness of project plans and implementation that meets initiatives.• Coach and motivate team members to achieve their goals.• Create training deliverables and course development for different manufacturers, and set up training environment, documentation, and training aids according to the training needs analysis and Taqeem strategy. • Meet KPI and analyzes training ROI by devising training plans and administering budgets.• Optimize government regulation and valuation standards to meet international standards.• Set up professional vehicle damage assessment program according to established strategic plans in compliance with labor market, government decisions, and IMI standards.• Train 500+ and Accredited 120 Vehicle damage assessors under IMI Accreditation • Build a network of training provider manufacturers and government partnerships.• Introduced four training programs, six CPDs, Technical workshops, seminars, and conferences for professional skills enhancement.

Riyadh, Saudi Arabia

We built a digital solution for the Vehicle Damage Assessment (TAQDEER) that connects all insurance companies and all related government entities in Saudi Arabia to facilitate faster claims processing for customers, having a complete record of the claim details and photos.Plan and develop automotive sector long-term strategy to materialize Taqdeer (vehicle damage assessment project) vision and objectives.• Digitize the customer experience by reducing 13 paper steps into digital 3 steps paperless experience Through Taqdeer Program in KSA.• Expand the Taqdeer network from 3 Centers in 2018 to 24 centers in 2022 to cover the most needed areas in Saudi Arabia.• Managed a process re-engineering project to improve and consolidate end-to-end service processes that led to a 43% increase in productivity.• Created a vast network of partnerships, government agencies, car manufacturers, dealers, parts suppliers, and insurance companies.• Improve customer service to reach a 96% satisfaction rate.• Conducted workload assessments and devised new operational processes that led to a 43% increase in productivity.

Mena

• Identified training and development needs within an organization through job analysis, and regular consultation with business managers.• Managing the localization, delivery of training and development programs.• Considered the costs of planned programs and kept within budgets.• Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as clients training managers and after sales managers.• Evaluated training and development programs.• Formulate the training plans to meet annual KPI.• Prepare management reports, overview analysis and statistical information on training programs.• Lead, motivate, develop and assess the assigned team to achieve business objectives and grow capability

United Arab Emirates

• Creating and implementing an aftersales training strategy to provide the highest quality of customer service and technical capabilities for aftersales service teams: recruiting strategy, orientation, training, and certification• Compose the yearly training budget and costs, as well as the planning, scheduling, and budgeting of training activities.• Coordination with markets to assess suitable workforce requirements and driving a hiring plan in accordance.• Overseeing the development of a technical training route and modules based on global level deliverables for each new model, including use or remote diagnostic, OTA, mobile service, and onsite.• Providing service specific training to aftersales technicians on ICE, FCEV, PHEV and EV equipped with complex automotive electromechanical systems and high voltage batteries.

United Arab Emirates

• lunching New 350 Dealer network within Saudi under Nissan Brand.• Digitize CI and Dealer standards auditing way and the way how to formulate action plans accordingly.• Create and maintain an audit plan that ensures that the network is held certified.• Monitor and analyze audit and market results, and based upon analysis and feedback, recommend marketing and business development strategies.• Ensure excellent brand compliance is up to standard (digital services, furniture, staff, sales processes, customer service).• Evaluate the existing network and proposing recommendations for improving the operations.

United Arab Emirates

United Arab Emirates

• Review and update MG dealer operation standards.• Localize MG DOS according to the region requirements and benchmark with global Dealers standards.• Ensure the same high level of dedicated service that meets region requirements.

Riyadh

• Formulate the training plans and Budgets to meet annual KPI and Evaluate training ROI.• Identify the areas of improvement required for the training to make it more effective.• Design and implement New Product training and competitor studies to give the teams the power of showing Positive features of the product• Planning, organizing, and coordinating National skill contests and participating in Regional Skill contest in NMEF (Sales and After Sales). • Developing training information based on TNA to meet dealer retail standard plans.• Conducted Nissan Parts operation program (POT), Nissan Service Advisor program (N-SAP), Nissan Master Service Advisor Program (M-SAP), Nissan Parts Management, health & safety, and Kaizen programs (PMT), Nissan Service Management Program (SMT).

Riyadh, Saudi Arabia

• Prepare and conduct technical training programs.• Assess training needs and certification requirements.• Deploy training to targeted personnel.• Prepare training material and classroom agenda.• Maintains safe and healthy training environment by following organization standards• Maintains technical knowledge by attending educational workshops, reviewing publications.• Contributes to team effort by accomplishing related results as needed.

Saudi Arabia