Samuel Munch-Petersen Email & Phone Number

Over ten years’ experience in IT support, education and consultancy. Experience includes, but is not limited to: managing helpdesk environments using systems such as Spiceworks (Bancroft’s School), Ivanti HEAT and HALO (Inspiring Learning); responding to incidents in a timely manner, ensuring customers feel they have had a valued experience; development and deployment of Windows 7 and 10 images using MDT/SCCM; managing 600+ devices coupled with regular hardware refreshes/purchasing in line with business improvements. Use of essential admin tools including AD / DNS / DHCP / GPO / Azure AD / Exchange/Online / M365 / Apple School Manager et al. Supported Windows 7 / 8 / 10 / Office 2010 - 2016 / Exchange 2010 / Server 2008 R2 & 2012. Experience of systems such as SonicWall and iBOSS Firewalls, Aventail Remote Access, VMWare vSphere, VEEAM and Workstation. iPad deployment using Configurator & Profile Manager eventually utilising JAMF. Printer deployment using PCounter Print Manager to administer printing balances and printer rules, later upgrading to and deploying PaperCut across the network. Organised, attentive and self-motivated work ethic with a strong desire to educate staff on how to resolve issues. A polite, kind manner in responding to client problems and help via e-mail, phone and in person. A long-time cultivation of rapport with clients has built strong bridges within the business across all departments including senior stakeholders.