Sam Musleh Email & Phone Number

Meadow Vista, Ca, Us

West Sacramento, California, United States

General direction of three teams responsible for Application Architecture, Application Development, Collaboration and Business Transformation tools, System Integration, Release Management, and Production Support.• Led cross-functional teams of architects, engineers, UI/UX designers, release management, and production support technicians in development of products and resolution of product defects.• Led technical design direction for web application projects, prioritizing senior leadership's business goals.• Oversaw concurrent, simultaneous projects, monitoring each for development milestone and quality control compliance.• Researched and implemented new technological tools, design patterns , and system integrations to optimize business process workflows.• Managed software development for corporate reporting and business intelligence efforts.

West Sacramento, California, United States

General direction of six teams responsible for Application Architecture, Application Development, ADABAS/Natural Mainframe, Collaboration, and Business Analysis & Design.• Led cross-functional teams of architects, business analysts, engineers, and testers in development of products and resolution of product defects.• Directed product development efforts using industry-specific tools to meet or exceed member service goals and accelerate overall company productivity.• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.• Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.

Rocklin, Ca

Responsible for overall design and development of Verifone's MX Series retail payment terminals, including secure enterprise payment & financial system design, payment device engineering, application & embedded software development, mechanical engineering, hardware QA, compliance testing, and manufacturing.• Kept project on schedule and within budget while serving as project leader.• Verified construction documentation conformed to quality assurance standards and client requirements.• Reduced product rollout time 30% using effective multitasking on design, engineering and manufacturing.• Monitored vendor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.• Created full-scope cost estimates for bid builds and design-build projects.• Provided technical leadership for company to effectively steer strategic plans and future projects.

Rancho Cordova, Ca

Responsible for hardware engineering, software development, and strategic partnership development for iControl non-proprietary elevator controller platform. Directly managed application development, mobile application interfaces, peripheral subsystems, and embedded software development. Key projects include Federal Reserve Bank of New York, Trump Tower NYC, and Washington Monument.• Met regularly with clients to discuss project specifications and milestones and provide updates on progress.• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.• Managed independent security audits and quality management.

Rancho Cordova, Ca

Responsible for enterprise projects and customer support initiatives to meet managed business objectives. Increased 1st call resolution and greatly reduced overall support call volume by launching a popular online customer self-help knowledge base. Integrated offshore support contractor to meet 24/7 live coverage SLAs.• Managed customer contact center with 40+ support representatives including tiers 1 - 3 and developer support.• Fostered relationships with key account managers to promote positive working relationships.• Managed projects from procurement to commission.• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Santa Clara, Ca

Responsible for multiple engineering programs within the Optivity, Passport, and OPTera product lines.

Schaumburg, Il

Built an award-winning Web development and instructional media department. Responsible for customer support site, knowledge base, product docs, training materials.

Denver, Co

Design, documentation, installation, and deployment of state government workers’ compensation insurance underwriting, claims, medical, and workflow applications. Led RFP response process. Facilitated user acceptance testing and led on-site train-the-trainer programs.

Bsee, Electrical Engineering

Applied Sciences, Physics / Organic Chemistry

Activities and Societies: Carillon contributor, SETTS

Electrical Engineering Technology

Computer Science