Charleston Tech Solutions is a leading technology company providing comprehensive IT solutions and exceptional customer service. We specialize in IT consulting, managed services, network infrastructure, cloud solutions, cybersecurity, data backup, and software development. Our dedicated team of experts collaborates closely with clients to deliver tailored technology solutions that drive business growth and efficiency. With a commitment to excellence and a customer-centric approach, we empower businesses in Charleston and beyond to thrive in the digital age.

General Manager at Big Red Inc. was a leadership role responsible for overseeing the parts, service for overall success of the division, managing a high-performing team, and ensuring customer satisfaction. As General Manager am tasked with developing and executing strategic plans to achieve goals and objectives. This includes conducting market research to identify new business opportunities, monitoring industry trends, and staying ahead of competitors. Collaborate with senior management to align the division's strategies with the company's overall direction. This role involves leading the parts and service department working closely with the service and parts team to develop effective strategies to drive revenue growth. This includes identifying and pursuing new business opportunities, expanding new business, and nurturing strong customer relationships.Monitor inventory levels, service schedules to ensure customer satisfaction. Will also enforce safety protocols to maintain a safe working environment for employees.Responsible for fostering a positive and high-performance culture within the division. This involves recruiting, training, and developing a talented team, as well as setting performance expectations and conducting regular evaluations. Effective communication across teams and departments to drive success.Ensuring a high level of customer satisfaction is paramount. Work to develop and implement customer service strategies. Addressing customer inquiries, concerns, and complaints promptly and professionally. Building strong relationships with key customers, dealers, and distributors will be essential to the success of the division.Strong knowledge of heavy forklifts and related equipment with ability to develop and execute strategic plans, excellent leadership and managerial skills, and a results-oriented mindset are crucial. Strong business acumen, financial management skills, and excellent communication and interpersonal abilities are also required.