• Designed onboarding process and product setup to drive successful adoption and usage. Increasing adoption rate by 23% in 6 months.• Automated monitoring processes, within Hubspot CRM, saving 6.38 hours weekly, improving operational efficiency and enabling quick performance insights for external stakeholders in 4 weeks. • Identified and addressed 92.6% of operational issues, lead maintenance projects to maintain smooth integrations and minimize disruptions.• Gathered business requirements from stakeholders, designed KPI allowing better backlog prioritization that resulted in a 17% improvement on customer experience features. • Liaise with stakeholders to understand pain points, to design and implement a knowledge base and ticketing system. • Improved operational efficiency by simplifying and automating key monitoring processes, driving value and increasing partner satisfaction

• Developed products and services to increase revenue by 12% in the first year.• Increased customer satisfaction from a 7.89 to a 9.02 in the first 18 months. • Maximized the efficiency of our software to provide the best experience and communication with our customers.

This has been both a teaching and learning experience. As a professor my main goal is to improve and make the learning process both efficient and effective. This process is customized for every student e.g. children need it to be something they enjoy, and it has to be fun. In adults it is more about the challenge. Creating, monitoring the progress of students has given me a greater understanding of the inner workings of people, which allows me to unleash their potential.

• Utilized data analytics from Salesforce CRM to identify and resolve supply chain issues and improve overall performance. Reducing raw materials waste by 28.4% in 7 months.• Reported on supply chain KPIs and identified areas of improvement. • Implemented best practices and process improvements to boost supply chain performance. Reducing SMED by 9% and increasing output by 4.3%.

Writinghub.co gave me the digital experience, working with a vast team of writers, my job was to acquire talent, manage the website and social media. These were part of my main tasks; I was also an editor for all the digital marketing content. Providing websites with SEO so they would appear as a top result in Google searches.

• Implemented Lean Supply Chain System, resulting in 13% improvement in operational efficiency, reducing cost and optimizing deliveries within 6 months.• Negotiated contracts with multiple supermarket chains, increasing product accessibility by 30%, fostering key business partnerships for operational excellence.• Implemented tooling to enhance purchasing efficiency, while achieving a better cashflow.

My job in this pharmaceutical company was to manage corporate image and events. Maintain customer relationships, research on new products. Also in synergy with sales and distribution, advice and assess them on how to transform their weaknesses into strengths.

From helping out with the real state aspect of the business, research in corporate law, to supervising loading at the docks. In this company, I performed a wide variety of tasks. I would be responsible for several projects in different fronts, in which I would assess the project and provide support necessary to make it successful.

This was my first official job, tasked with analysing the company’s cash flow, earnings and debt collection. I would supervise and strategize ways of maintaining customers that had not been able to pay their services. Leading the team to a record high of collections and payment agreements.