Head Of Customer Care Operations
Current
May 2024 - Present
Who is Sammy Cocker? Overview
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Quick answer
Sammy Cocker is listed as Head of Customer Care operations at ASOS.com, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Sammy Cocker.
Sammy Cocker previously worked as Head of Outsourced Operations, Energy at Shell Energy and Senior Commercial Lead at Huntswood. Sammy Cocker holds Philosophy, History And Media Studies from Hsdc Havant & South Downs.
Company email context
Email format at ASOS.com
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ASOS.com
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Profile bio
About Sammy Cocker
As the Head of Outsourced Operations at Shell Energy, I oversee the global strategy, performance, and relationships of multiple outsourced contact centers, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. With over 17 years of experience in managing in-house and outsourced contact centers across various industries, I have developed a deep expertise in operations, process improvement, and customer engagement.I am a strategic and collaborative leader who values teamwork, innovation, and change. I have a proven track record of delivering significant value through cost reduction, process improvement, and stakeholder management. I am passionate about helping others grow and succeed, and I believe in empowering and supporting my teams and partners to achieve their goals. My mission is to make the world a better place by creating positive and sustainable impacts for our customers, employees, and communities.
Current workplace
Sammy Cocker's current company
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10 roles
Sammy Cocker work experience
A career timeline built from the work history available for this profile.
Head Of Outsourced Operations, Energy
Jan 2023 - Mar 2024
Senior Commercial Lead
Sep 2022 - Jan 2023
Head Of Outsourced Partnerships
May 2021 - Jun 2022
Head Of Partner Management And Appointment Booking
Aug 2018 - May 2021
Head Of Appointment Booking
Aug 2017 - Aug 2018
Senior Strategic Planning Lead
Feb 2016 - Aug 2017
Smart Integration Test And Learn Lead
Apr 2015 - Feb 2016
Customer Service Manager
Feb 2013 - Apr 2015
Manager
Jun 2009 - Jun 2013
1 education record
Sammy Cocker education
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Hsdc Havant & South Downs
FAQ
Frequently asked questions about Sammy Cocker
Quick answers generated from the profile data available on this page.
What company does Sammy Cocker work for?
Sammy Cocker works for ASOS.com.
What is Sammy Cocker's role at ASOS.com?
Sammy Cocker is listed as Head of Customer Care operations at ASOS.com.
Where is Sammy Cocker based?
Sammy Cocker is based in United Kingdom while working with ASOS.com.
What companies has Sammy Cocker worked for?
Sammy Cocker has worked for Asos.Com, Shell Energy, Huntswood, Ovo, and Sse Plc.
How can I contact Sammy Cocker?
You can use AeroLeads to view verified contact signals for Sammy Cocker at ASOS.com, including work email, phone, and LinkedIn data when available.
What schools did Sammy Cocker attend?
Sammy Cocker holds Philosophy, History And Media Studies from Hsdc Havant & South Downs.
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