Sammy Cocker

Sammy Cocker Email and Phone Number

Head of Customer Care operations | @ ASOS.com
Sammy Cocker's Location
United Kingdom, United Kingdom
About Sammy Cocker

As the Head of Outsourced Operations at Shell Energy, I oversee the global strategy, performance, and relationships of multiple outsourced contact centers, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. With over 17 years of experience in managing in-house and outsourced contact centers across various industries, I have developed a deep expertise in operations, process improvement, and customer engagement.I am a strategic and collaborative leader who values teamwork, innovation, and change. I have a proven track record of delivering significant value through cost reduction, process improvement, and stakeholder management. I am passionate about helping others grow and succeed, and I believe in empowering and supporting my teams and partners to achieve their goals. My mission is to make the world a better place by creating positive and sustainable impacts for our customers, employees, and communities.

Sammy Cocker's Current Company Details
ASOS.com

Asos.Com

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Head of Customer Care operations |
Sammy Cocker Work Experience Details
  • Asos.Com
    Head Of Customer Care Operations
    Asos.Com May 2024 - Present
    London, London, Gb
  • Shell Energy
    Head Of Outsourced Operations, Energy
    Shell Energy Jan 2023 - Mar 2024
    London, Gb
  • Huntswood
    Senior Commercial Lead
    Huntswood Sep 2022 - Jan 2023
    Reading, Berkshire, Gb
  • Ovo
    Head Of Outsourced Partnerships
    Ovo May 2021 - Jun 2022
    Bristol, Gb
  • Ovo
    Head Of Partner Management And Appointment Booking
    Ovo Aug 2018 - May 2021
    Bristol, Gb
  • Sse Plc
    Head Of Appointment Booking
    Sse Plc Aug 2017 - Aug 2018
    Perth, Perthshire, Gb
  • Sse Plc
    Senior Strategic Planning Lead
    Sse Plc Feb 2016 - Aug 2017
    Perth, Perthshire, Gb
  • Sse Plc
    Smart Integration Test And Learn Lead
    Sse Plc Apr 2015 - Feb 2016
    Perth, Perthshire, Gb
  • Sse Plc
    Customer Service Manager
    Sse Plc Feb 2013 - Apr 2015
    Perth, Perthshire, Gb
  • Sse Plc
    Manager
    Sse Plc Jun 2009 - Jun 2013
    Perth, Perthshire, Gb

Sammy Cocker Education Details

  • Hsdc Havant & South Downs
    Hsdc Havant & South Downs
    History And Media Studies

Frequently Asked Questions about Sammy Cocker

What company does Sammy Cocker work for?

Sammy Cocker works for Asos.com

What is Sammy Cocker's role at the current company?

Sammy Cocker's current role is Head of Customer Care operations |.

What schools did Sammy Cocker attend?

Sammy Cocker attended Hsdc Havant & South Downs.

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