24+ is gevestigd in Berchem (Antwerpen) en is een joint venture van VAB en KBC groep.24+ is gespecialiseerd in contactcenteractiviteiten (helpdesk, afsprakenplanning, administratie,…).De jarenlange ervaring, kwaliteit en betrouwbaarheid van VAB en de KBC groep worden hier optimaal benut.People ManagementReporting & AnalysisCoachingRecruitment•Teamleider waarbij de beleidslijnen (strategie, doelstellingen, etc.), in samenspraak met het management worden… Show more 24+ is gevestigd in Berchem (Antwerpen) en is een joint venture van VAB en KBC groep.24+ is gespecialiseerd in contactcenteractiviteiten (helpdesk, afsprakenplanning, administratie,…).De jarenlange ervaring, kwaliteit en betrouwbaarheid van VAB en de KBC groep worden hier optimaal benut.People ManagementReporting & AnalysisCoachingRecruitment•Teamleider waarbij de beleidslijnen (strategie, doelstellingen, etc.), in samenspraak met het management worden vastgelegd maar de invulling van het takenpakket grotendeels op zelfredzame basis geschiedt.•Betrokkenheid in het proces van ‘peoplemanagement’, van aanwerving tot opleiding en opvolging.•Aanspreekpunt voor de opdrachtgever en voor derde partijen.•Verantwoordelijksheidgevoel en kritische opvolging als het gaat om dienstverlening, processen en kwaliteit. Voortdurend op zoek naar verbeteringen met actieve bijdrage.•Rapporterend aan het Operationeel Management.https://www.24plus.be/ Show less

Teamleader of a CS team and its administrational tasks in order to provide the customers the best necessary service and answers. Direct CS support for customers such as Den Hartogh and Hoyer Global tankservices.Monitor and task owner of possible billing disputes combined with analyses.Supportive backup for the purchasing team and its stocks reporting directly to the cleaning & repair manager. Commercially Tasks: *Partner for changes / extensions to existing customers… Show more Teamleader of a CS team and its administrational tasks in order to provide the customers the best necessary service and answers. Direct CS support for customers such as Den Hartogh and Hoyer Global tankservices.Monitor and task owner of possible billing disputes combined with analyses.Supportive backup for the purchasing team and its stocks reporting directly to the cleaning & repair manager. Commercially Tasks: *Partner for changes / extensions to existing customers agreements *KPI reporting internally *Supporting partner for meetings with customers *Contact for subcontractors *Following up complaints, escalation or problems Organisation tasks: * Order input * Stock monitoring * Invoicing * Registration & follow up for complaints & administrative irregularities (NC) * Billing disputes * Improve procedures and work instructions in conjunction with Business Development and QESSH * Contact / link between customer, subcontractor and Van Moer departments (IT, finance, transportation, operational tankcleaners, etc..) * Coaching staff * Partner in monitoring the daily planning board. Skills: *Knowledge in home tool Navision *Known partner for several organisations & experienced in network development: => Analyzing information and evaluating results to choose the best solution and solve problems. => Communicating with Supervisors, staff or (potential) clients: Providing information to Supervisors, staff or (potential) clients by telephone, in written form, e-mail, or in person. => Updating and using relevant knowledge, keeping up-to-date operations and applying new knowledge to the current job. => Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. *Analytical skills => Gettting to the bottom of things and finding root issues => Open for and interested in new information => Creative problem solver *Customer minded *Strong in persuading *Commercial thinker *Acting Pro-active Show less

Responsible for network development implementations, combined with managing staff interactions and provide coaching support to front / back-end & internal organisation. Implementer of procedures and administration in compliance. Monitor of KPI's and coordinator of a motivated CS team and its team of operators.Commercially Tasks:*Project leader for new business startup*Project leader for changes / extensions to existing customers*KPI reporting - both internally and… Show more Responsible for network development implementations, combined with managing staff interactions and provide coaching support to front / back-end & internal organisation. Implementer of procedures and administration in compliance. Monitor of KPI's and coordinator of a motivated CS team and its team of operators.Commercially Tasks:*Project leader for new business startup*Project leader for changes / extensions to existing customers*KPI reporting - both internally and externally*Prepare & lead meetings with customers*Following up complaints, first aid for escalation or problemsOrganisation tasks:*SCCS network drawing board & implementation Coördinator*Contact / link between customer and Yusen other departments (IT, finance, customs, transportation, forwarding, etc..)*Coaching staff*Annual evaluation interviews with staff*Planning staff headcountSkills:*Experienced in home tool AS400 (Yusen Logistics)*Experienced in logistics tool NMS (Ebuilder)*Experienced in logistics tool ASA (Ebuilder)*Known partner for several organisations & experienced in network development: =>Analyzing information and evaluating results to choose the best solution and solve problems. =>Communicating with Supervisors, staff or (potential) clients: Providing information to Supervisors, staff or (potential) clients by telephone, in written form, e-mail, or in person. => Updating and using relevant knowledge, keeping up-to-date operations and applying new knowledge to the current job. => Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. *Analytical skills => Gettting to the bottom of things and finding root issues => Open for and interested in new information => Creative problem solver*Customer minded*Strong in persuading*Commercial thinker*Acting Pro-active Show less