Sammy-Jo Barker Email and Phone Number

- Guide Client Facing Teams through the DHS Onboarding process, completing DHS Onboarding setups, answering questions, and troubleshooting errors.- Maintain an organized and updated Database of customer information, onboarding documentation and contracts.- Collect and verify Customer information, ensuring accuracy and completeness of Onboarding Forms and Contracts.- Serve as the primary point of contact for Client Onboarding. - Collaborate with cross-functional teams to address concerns and resolve issues in a timely manner.Ensure accuracy of onboarding and technical integration and migration process.- Work closely with internal teams and external vendors to streamline workflows and avoid delays.-Provide in-depth training to new team members and act as a continuous resource of knowledge when needed.- Complete Onboarding of Sterling clients with external vendors, within Sterling systems and ensuring integrations are successful via testing, before deployment to client.-Educate clients and internal teams on workflows and answer any Onboarding related question/queries. - Staying current with adjustments and additions to the Onboarding process to ensure efficiency.- Measures, maintains, and continuously looks to improve deployment process to ensure optimal efficiency for an exceptional client experience.-Work in partnership with internal teams to understand company technology and systems. - Utilize existing knowledge to complete self-learning where needed to better understand processes and procedure.-Assist on key projects to increase efficiency of new and existing processes.

- Onboarding and training of new hires.- Event management at designated events with up to 50 staff.- Implemented uniform inventory tracking system that increased accuracy and saved 2 hours weekly.- Balancing of large sums of cash daily.- General office administration duties including Data Entry, payroll, and customer service.- Coordinating offsite events; travel, accommodation, short term employees.

- Creation of social media and online presence as well as continuous social media management, marketing, and customer service.- Grew brand Instagram account by 600% and Facebook business page by 124%.- Writing product descriptions for e-commerce store and various corporate literature, newsletters, and marketing emails.- Oversaw production line and fulfillment center ensuring productivity and accuracy levels remained above expectation.- Executed general Office Management duties including scheduling, procurement, negotiating.

- Activation and onboarding of new merchants.- Collaborated with Key Accounts Management team to effectively modernize and update promotional merchandise for the company.- Selected to be the designated trainer for all new hires in this role and successfully trained 4 new Activation Specialists.

- Social Media management, creation of content and scheduling of posts.- Ongoing Data Entry of all Sales Agents’ figures to create regular reports.- General office duties including answering phones, responding to emails, receiving quotes from suppliers and compiling quotes for clients.- Research and writing of product descriptions and creation of all business documentation including Sales Agent contracts and supplier agreements.

- Daily cash balancing and basic accounting.- Onboarding new employees and issuing company ID’s, uniforms, and training after completing background checks.- Inventory of uniforms and distribution to various branches.- Customer service and continuous problem solving.- Designated to deal with all Workmen’s Compensation documentation and Injury Reporting

- Answering phones, connecting calls, and taking messages.- Inventory and ordering of office supplies for entire company.- Various transcribing tasks and taking of meeting minutes.- Data Entry and monthly reporting of sales.

- Promotion and successfully selling of various packages to customer via a Live Chat portal. - Upselling available packages to customers.- General Customer Service and assistance.- Individual and Team sales targets regularly exceeded.