· Managing four departments consisting of 28 administrators, 3 Team Leaders and Two managers.· Responsible for overseeing and optimizing all operational processes, including claims processing, customer service, policy administration, and compliance.· Implemented efficiency improvements resulting in cost savings and enhanced customer satisfaction.· Ensuring smooth daily operations and adherence to company policies and industry regulations.· Reporting to the CFO, CEO and health Executive on a daily, weekly and monthly basis.· Presenting and reporting on operations at MANCO, EXCO and OPSCO.· Reporting Market conduct to the insurer.· Ensure Annual, Bi-Annual audits are complete and action findings.· Projecting managing and enhancing system development.· Assisting finance with reporting on fluctuations with collections and billing.· Ensuring that premiums are received from retail and corporate billing.· Paying out claims weekly to member’s and providers.· Develop and drive implementation of strategic objectives for the business and provide continuous leadership· Delegating and up skilling of staff.· Running Year-end on claims, billing, membership, letters and cards and docs and comms.· Problem solving and initiating projects.· Onboarding and offboarding of employees.· Submitting monthly and Bi-Annual KPA’s and REM.· Daily monitoring of the Operational departments.

· Managing the billing and membership team of 20 employees.· Processing and reconciling debtors· Allocating payments· Credit card recons and allocations · Petty cash recons and allocations · Monitoring receivable income and supporting project managers with collections.· Invoicing on Xero, MIP and OWLS · Processing Journals· Cashflow Reporting· Issuing credit notes· Loading and approving payments on FNB, ABSA, NEDBANK, STANDARD Bank and MULTIDATA· EFT Corporate billing and allocating premiums· Moving from a manual banking system to Host to Host Banking · Overseeing the debit order team· Signing off all debit orders · Allocating outcomes on all debit orders · Creating processes and recons for the debit order team· Weekly reporting on Debit orders and corporate billing · Individual client queries · Corporate client queries

· Processing and reconciling debtors· Management accounts· Allocating payments· Credit card recons and allocations · Petty cash recons and allocations · Monitoring receivable income and supporting project managers with collections.· Invoicing on Xero, MIP and OWLS · Processing Journals· Cashflow Reporting· Issuing credit notes· Loading and approving payments on FNB, ABSA, NEDBANK, STANDARD Bank and MULTIDATA· Overseeing the debit order team· Signing off all debit orders · Allocating outcomes on all debit orders · Creating processes and recons for the debit order team· Weekly reporting on Debit orders and corporate billing

· Leading the debit order team.· Loading and approving payments on FNB, ABSA, NEDBANK, STANDARD Bank and MULTIDATA· EFT Corporate billing and allocating premiums· Moving from a manual banking system to Host to Host Banking · Overseeing the debit order team· Signing off all debit orders · Allocating outcomes on all debit orders · Creating processes and recons for the debit order team· Weekly reporting on Debit orders and corporate billing · Individual client queries · Corporate client queries

· Processing and reconciling debtors· Allocating Payments on all debit orders and corporate clients· Moving corporate clients to debit order · Creating processes and recons for the debit order team and the billing team· Individual client queries · Corporate client queries · Journals · Credit notes · Invoicing · Membership duties · Billing clients

Loan reconciliation from Start to finish on individual level