Converting Avaya VOIP to Cisco Unified Communications platform.

- Administered and configured Cisco PCCE Solution with 150 agents and 250 endpoints.- Implemented and maintained Cisco UC systems including but not limited to CUCM, CUC, Unity Connection PCCE, CUSP, VXML GW's, Cisco CUBE, CVP, Jabber.- Lead Engineering efforts of UC and Contact Center Projects- Designed and maintained call center's IVR and call flow.- Designed and deployed CUCM v9.1 and PCCE v9.1x and all related Cisco IP telephony infrastructure. - Designed international voice network to support multiple call centers.- Administered and supported CUCM, UnityConnection, Finesses Desktop platforms, IVR, CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, Calabrio call recording and quality management. - Create, Implement, and Support ICM and call routing scripts.- Administered and deployed Upstream multichannel which included email, chat and voice.- Work directly with the call center to design, and test ICM and CVP call flows to meet the business requirements- Maintained accurate documentation and network diagrams of the UC environment and operational procedures.- Composed RFPs and managed monthly/yearly budgets of all telecom related expenses for the company.- Maintained strict communication with executive leadership to research emerging an existing technologies to stay aligned with the directions and visions of the corporation.- Excellent team and interpersonal skills-Provided 2nd level support for all voice related issues.- Trained and mentored less experienced techs to promote strengthening of the IT Department's skillset.- Managed vendors and maintenance efforts to minimize downtime and/or minimal impact to end users.- Assist with the design, development and implementation of voice services to support corporate direction and coordinated with members of other IT and Marketing teams to ensure departmental goals are supported.- Able to work with a minimum of supervision.

- Provide 2nd level support for Cisco’s CUCM, CME, UCCX, CUAC, CUE, CUC, Unity and other Cisco Unified Communication products.- Technical lead role include sales design, pre-site analysis, deployment, documentation and both internal and customer support of Cisco UCM/IPT systems.- Project management and remote support of install engineering team working in the field.- Key member of Network Solutions Product Development and Strategic Planning Teams- Planned, installed and designed Shore-Tel VOIP systems.- Designed Visio network diagrams and performed Network Assessments.

- Designed, implemented and troubleshot Cisco Unified Communication solutions including voice gateways & LAN/WAN infrastructure- Analyzed business requirements in order to implement feasible solutions using Cisco technologies.- Administered and supported Cisco UC platforms.- Analyzed, designed, tested, converged voice/data networks.- Served as 2nd level support for CUCM/UCCE break/fix.- Extensive trouble-shooting of WAN circuits in the MPLS Network.- Managed vendors.- Always followed industry best practices and adhered to proper security policies.

- Designed and implemented voice and data networks for customers..- Identify and resolve common data networking problems utilizing structured troubleshooting steps.- Design network architecture, design network infrastructure, and LAN/WAN/wireless solutions.- Successfully installed, configured and maintained Cisco Call Manager platform with Unified Communications.- Trouble-shot Cisco VOIP gateways, routing and switching.- Deployed VOIP implementations with Cisco Call Manager, CME, Toshiba Strata Net and Shore-Tel IP voice systems.- Installed various CCTV Security, Badge Access Systems and Intercom Systems.- Implemented Microsoft, Cisco, HP and Enterasys equipment networking environment- Designed total voice and data networks to industry specs.- Utilized packet capturing and network analyzer software to successfully trouble-shoot packet loss and bottle necks.