As a part of the Fitness to Practise directorate, my role entails managing and facilitating the movement of a group of cases through the screening process. By utilising my effective communication and case management skills, I ensure the cases are promptly progressed to the Decision Maker Team.

Delivered extensive support for various administrative tasks, focusing on the timely advancement of cases related to interim orders, while upholding operational standards. Collaborating closely with internal and external stakeholders, I consistently produced exceptional quality work within the framework of GDPR and regulations. I efficiently managed a diverse workload by skillfully prioritising tasks and taking initiative. Additionally, I was trusted with leadership of the administrative team in the senior's absence and delivered training to new staff.

Independently managed and oversaw a diverse portfolio of 150+ properties. Directed all property management functions, including coordinating maintenance, overseeing rent collection, administering leases, and maintaining tenant communication. Ensured high tenant satisfaction through regular inspections, swift issue resolution, and effective collaboration with all stakeholders. Upheld strict compliance with industry regulations. Displayed leadership by supervising administrative staff and delivering training.

Exceeded KPIs and was recognised as a top performer in driving membership growth, generating high-quality leads with committed contracts. Maintained a customer centered approach by prioritising clear communication and active, client-focused listening to meet individual needs.

Assisted with financial operations for a nonprofit, collaborated with finance managers to ensure accurate reporting. Prepared financial reports, handled credit control, and consistently met deadlines to support the organisation’s objectives.