Primary Role: Training and integrating AI assistants and chatbots into software solutions, leveraging OpenAI, Gemini, Copilot and NVidia. Secondary Role: Designing, developing, and implementing solutions using the Microsoft Power Platform. Using Power Apps, Power Automate, JavaScript, C#, TypeScript, and AI Builder to create custom business solutions.

Summary:Create reliable connections between Salesforce CRM and Pipe Fiction's internal platforms to optimize data flow, automate processes and enhance business efficiency. Assist with the development of CRM databases to properly manage customer data and sales information. Coordinate with clients to effectively troubleshoot and solve all IT related issues quickly and efficiently.My Tasks● Develop integration strategies to connect Salesforce CRM with applications, databases and services.● Leverage Mulesoft to create custom scalable REST APIs to facilitate communication between Salesforce and other systems.● Implement data mapping and transformation to ensure meaningful information transfer and meet the specific requirements of integrated systems.● Implement error handling to identify and resolve issues in real-time.● Established monitoring systems to track performance and health of integrations.Implement TLS authentication and authorization mechanisms to secure data in transit and at rest.Tools Used:Mulesoft, Dell Boomi, Zapier, C# ASP.NET, Openapi, Relational Database

● In a team of eight engineers, acted as SME in data sourcing and python scripting. Developed anautomated decommission tool using Python with pandas, and FreeTDS libraries. Data wasETL’d from several Database sources and Rest APIs of Appdynamics and Splunk. Users couldthen make decisions on infrastructure recommended for decommission and automaticallydispatch tickets through the integrated ServiceNow API.● Under a high pressure outage incident. Successfully planned, coordinated, and migratedon-premise NY offices Elite PI elevator display systems to our corporate cloud.● Integrated vendor software XeroxDeviceManager systems and MSSQL databases withappdynamics monitoring and data-feeds to Splunk.● Project lead and SME for integration of our monitoring solution AppDynamics into all front endand back end systems of Reference Data. Coordinated with separate development andinfrastructure teams to test and deploy client agents and javascript in all environments.● Took initiative to design and implement an infrastructure performance and health WebApplication. After approval of my proof of concept, I led a team of four engineers through Agiledevelopment of a splunk based dashboard, front-end functionality with React, and PythonPySpark scripts to feed required infrastructure data from Databricks Lakehouse.● Managed physical and virtual infrastructure needs for Reference Data teams. Including capacityplanning, disaster recovery scenarios, and performance/cost optimization.● Facilitated developers with deployment of containers using Kubernetes and Docker.● Liaised and coordinated with external software vendors such as Xerox, CrossOver,AppDynamics, and Splunk to perform application installs, updates, maintenance andtroubleshooting in development and production environments.

● Project lead of four junior engineers, developing the application SNowboard (ServiceNowdashboard). A Splunk based application with full front-end customization and functionality usingHTML, XML, CSS, JavaScript, and SeviceNow Rest API.The project delivered client teams’workqueue in an interactive UI that would allow them to fully monitor and manage tickets in oneconvenient interface.● Provided Incident and problem management for all Reference Data applications. This meantownership of the incidents by coordinating support and experts to resolution.● Tracked all related incidents with Problem management and analyzed performance patterns intobug fix reports for developers.● Team leadership in providing expert level Application and Infrastructure support for the variouscomponents of production and testing systems in Reference Data.

As an IT Technician my duties focused around:• Client engineering technical issues with company products, specifically low level electrical engineering of custom cabling.• Responsible for all Information Technology related support and administration required for the Ottawa office branch.• Blackberry, MS Exchange, SQL, and Telephony server admin.• Inter-Office documentation and help guides• Remote availability at all times.

As an IT service desk analyst my duties consisted of the following:• Responsible for over the phone and electronic IT assistance for all Shaw employees.• Responsible for managing and maintaining internal intranet, and overseeing mass batch processes for the company’s VMS system. This handled all of the financial transactions with customers so special trust and privileged access was required.• Provided administrative services for employees, ranging from resetting account passwords to creating employee accounts that define their access to the company’s network.• Provided a “single call” resolution to any employee’s IT issues, so that only essential IT issues were escalated to the other departments.• Challenge projects in which we could make our own scripts and programs to make our job easier was always encouraged during down time.