Enterprise It Administrator
CurrentResults-driven professional successfully planning and directing activities that provide innovative information technology, network engineering, and customer service solutions. Extensive experience leading people and project teams, implementing and overseeing technology programs. Ambitious, goal-seeker and goal-setter, with the drive to achieve and surpass.• Completes timely and meaningful performance reviews and development plans for direct reports• Providing regular reports for management that measure the Quality of technical support service to the customer• Analyses reports on complex data associated with key business performance indicators, identifies and drives improvement actions across the business• Support the development and implementation of standard work associated with the services• Making recommendations to the development team for improvements to our in-house mobile application.• Developing custom Android applications for T1-T3 helpdesk that quickly resolves common helpdesk requests.• Porting my custom mobile applications to web-apps that can be run on any device with a web browser.• Managed our member subscriptions and user accounts.• Programed a wide range of automation scripts to manage our enterprise cloud MDM.• Maintained enterprise MDM through use of their web console, API and CLI tool.• Tasked with evaluating multiple MDM solutions for migration of 1,000+ devices.• Developed step-by-step instructions on how to manage devices, communities, security policies and applications within each MDM I evaluated as a potential candidate for migration.