-Evaluated and coordinated supply chain pipelines for raw materials and finished products, collaborating with global vendors and manufacturers to address inventory pipeline gaps during prevailing electronic component shortages.-Negotiated favorable terms and pricing rates with national and international forwarders, resulting in substantial cost savings and optimal outcomes.-Issue RFQ to suppliers for quotations according to customer BOM bid and daily inquiries. Evaluate price, lead time and shipping terms to finalize the most cost-effective solution, and initiate negotiation as needed.-Interface between suppliers and cross-functional departments to resolve issues such as invoice problems, material specification questions, shipment receiving issues, proactively streamlining and smoothing the S&OP process.

Implemented regional warehouse operation to reach 98% sales order needs from 10+ front end repair centersDevelop new clients and fulfill the customer’s need.Multitask and cooperate with different departments to ensure on time delivery with flexible problem-solving skills.Plan a 30,000 square feet warehouse management, streamlining the process by 40%Optimize the operation system, improving shipping efficiency by 30%Build sales and marketing strategies, making customer retention rate increase by 40%Establish standard operate procedure, ensuring new hire training plan more organized and effectiveOperated daily operation with specialists, included MP&L, Inbound Logistics and In-Plant Material FlowCollaborated with key leaders in quantifying scope of capacity, resource, and logistics for new released model

Communicated client satisfaction trends and product usage to marketing, sales, and product developmentProvide personal financial counseling, assist with process services and build relationships with customers to obtain high satisfaction and retentionPrepare credit and financial information to process for visa credit card applicationReview and approve applicant's information and answer questions on account, discount, and statementsCross-sold credit cards and services to increase sales and revenues. Lead sales team to increase profit by 30%Built client list and strengthened customer relationships through consistent communication via phone and internet.Analyzed historical usage data through Excel and executed customer demand plan for 4 main products