Sammy Lu Email & Phone Number

Toronto, Canada Area

• Project Management
• Acting as the bridge between Stakeholders and IT in understanding the project concept, objectives and approaches.
• Takes assigned project from original concept through final implementation.
• Creates and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking of the project product/service.
• Conducts scheduled project meetings.Business Analysis
• Conducts Requirements Gathering and JAD sessions to understand and document client requirements.

Toronto, Canada Area

• Management and Technical Guidance
• Created and enhanced QA policies and procedures for all Basis 100 Mortgage Orientation products, addressing all phases of product development.
• Directly managed Quality Assurance Team Lead, Quality Assurance Analysts and Testers including the preparation and delivery of staff performance evaluations and career development activities. Team size ranges from 3.
• Managed department and overall expectations pertaining to setting accurate schedules, costs and resources.
• Ensured delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.Process Management
• Maintained product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.

Toronto, Canada Area

• Business Analysis
• Conducted Requirements Gathering and JAD sessions to understand and document client requirements.
• Worked closely with Client Stakeholders and business partners to identify and maximize opportunities in the use of EC-Gate wireless B2B application and technology to improve efficiency, service and/or program business.
• Reviewed, analyzed, and created detailed specifications/documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify the applications using Rational.
• Reviewed use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Solicited sign off on Business Specifications from Client Stakeholders.Quality Assurance and Testing

Toronto, Canada Area

• Acted as the front line to interface with both technical and business resources at client sites to trouble shoot and resolve production and testing issues.
• Worked with clients to interpret business requirements and translate proposed system into a detailed Business Specification. Also Prepared functional requirement documents for clients.
• Worked directly with client to perform data conversion mapping activity from client’s legacy application to SS&C (FMC) PACER platform’s database on a field by field level.
• Worked closely with internal QA and Development departments to ensure timeliness and quality of final product.
• Trained clients on new Portfolio Management platform during product rollout.
• Supported all customer production problems including after hours support as needed.

Toronto, Canada Area

• Worked with client business teams to triage issues on the production sites running the IBM/Footprint Retirement Income Management application.
• Researched problem reports to diagnose root cause.
• Maintained a local build environment to enable debugging of more complex issues.
• Escalated issues according to IBM internal issues escalation procedures.
• Researched and developed Business specifications on new feature requests from clients.
• Participated in code development for regular, scheduled releases as directed by tech leads.

Hong Kong

Hong Kong

Hong Kong