Installing Security and Home Automation Equipment from life safety devices such as: Fire Detectors, Carbon Monoxide and Flood Detectors to Outdoor Cameras, Automatic Door Locks, Thermostats, Garage Door Controllers and more.Keeping supplies ready by inventorying stock; placing orders; verifying and receiving shipments daily.Maintain safe and secure work environment by following safe practices and keeping security information confidential.Attending to all installations and service calls received from customers via the company dispatcher or directly. Contacting customers providing ETA and confirming appointments.Providing full walkthroughs on all appointments, making necessary recommendations for customers with world class customer service.Verifying security systems and home automation equipment are functioning properly by testing equipment, internet connection, identifying and correcting problems.Maintaining service vehicle stock of all parts, supplies and equipment. Weekly inventory reconciliation, calling data entry department to ensure that all used stock is diligently recorded.Ensuring sufficient equipment is in the vehicle in order to complete assigned daily tasks as well as carry out any other maintenance or repair issues that arise while on a site.Preparing for security installations by reviewing installation and service orders; gathering equipment, supplies, and tools; coordinating schedules with customers, Field Service Manager and Scheduling Team. Establishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Telephony Provisioner.Handled inbound/outbound calls, Assisted up to 60 technicians.Provisioned Shaw equipment on customers’ accounts.Scheduled appointments for technicians and routed them to sites for installs.Assisted technicians and customers with products, services and promotions. Port Facilitator.Handled up to 20 rejected accounts, identified problems and resolution.Prepared internal and external correspondence using Outlook.Managed faxing, photocopying and statement mail-outs.Ported numbers from other providers to Shaw Cable.Scheduled appointments for technicians and routed them to sites for installs.