Sammy Tanner Email & Phone Number

Alexandria, Virginia, United States

Alexandria, Virginia, United States

Provide customer and logistical support to ATD's clients, producers, and 130+ facilitators. Scheduling of resources to support in person and virtual classes.

United States

Produced virtual education sessions in the WebEx platform. Supported facilitators and learners to create successful learning experiences. Troubleshoot participant technology challenges, helped participants use interactive tools, and set up break out rooms, polls, etc. Executed on a detailed list of logistical technology tasks associated with ATD's Education Learning Management System.

Arlington, Va

Provided operational support to the client’s Core Talent Services team focused on learning and talent development. Reviewed scheduled training programs in the Learning Management System, Saba, for accuracy. Supported delivery processes, tools, and technology for virtual learning by coordinating with multiple teams.Accomplishments• Performed thorough quality assurance checks of 115 scheduled virtual training sessions for the client’s 2020 training calendar. • Created documentation of learning program delivery pipeline and all changes from in person delivery to virtual.

Hanover, Md

Provided operational support to the Learning Business Partner overseeing Global Sales and Marketing team. Supported ongoing, complex delivery of ILT or VILT learning programs for 500+ Sales and Marketing employees. Supported all learning and development projects. Addressed ad hoc learning questions. Acted as a liaison between third-party vendors. Accomplishments• Managed annual compliance training for two business groups within the Sales and Sales Engineering organizations by providing extensive communications and tracking with leaders and employees to ensure the company met annual compliance training for external partners.• Supported quarterly Global Sales learning program (POWERHOUR) tracking for Ciena’s Global Sales & Marketing teams by completing weekly scheduling and tracking requirements to project leaders.• Analytics prime for the Learning and Development team providing customer support in our internal survey tool, Metrics that Matter, for our post-course surveys.

Hanover, Md

Managed ongoing, complex delivery of ILT or VILT learning programs for clients, employees and partners. Scheduled, facilitated, and contributed to program meetings to ensure appropriate resources were secured. Managed logistics (rooms, catering, hosting, etc.) and ensured roster closeout. Engaged internal experts for advice, input or assistance to execute tasks.Accomplishments• Managed quarterly Global Sales and Marketing learning program (POWERHOUR) sessions for Ciena’s Global Sales & Marketing team by streamlining the POWERHOUR operations process to ensure successful delivery of these sessions to over 200 employees a week.• Supported the pilot sessions of virtual employee classroom sessions (GROW and The Confidence Code) by providing scheduling and course preparation support to the LBPs for these programs along with implementing the new online webinar (Zoom) tool for delivery. • Supported external client Learning Management System (Totara) roll-out with functional testing and other set up - Successfully completed functional testing of courses and set up in the new LMS.

United States

Provided support to Ciena's Global Knowledge Transfer team which focused on external client training. Responsible for reviewing client training courses maintained in Saba the Learning Management System (LMS) for technical issues. Updated training information for the corporate client training calendar in the LMS. Prepared and distributed monthly reporting metrics. Scheduled virtual, instructor-led training sessions in WebEx for the training team. Processed client requests for virtual training packages. Provided operations support to Ciena's Sales team by scheduling quarterly training sessions.

Fairfax, Va

Collaborated with groups across the company to support employees’ career development and managed enrollment of instructor-led courses and corporate training programs. Promoted training courses throughout company by creating communications via emails and standard templates. Updated training information for corporate intranet calendar and internal intranet for upcoming events. Accomplishments• Created and maintained the master course delivery schedule for ICF’s corporate training by providing full logistics support for instructor-led courses at all regional training locations, virtual classrooms, and the Learning and Organizational Effectiveness team’s conferences. • Managed the execution and creation of a corporate Human Resources initiative to train 300+ new managers. Created program courses in the LMS, provided communications to all participants and stakeholders, created complex progress reports, and oversaw all logistical aspects of the program for 18 months. • Supported three large management-focused training conferences. Managed the registration and check-in desks, provided logistics information to conference attendees, and provided support to the event planners, instructors, and clients.

Fairfax, Va

Supported technical consultants and Project Managers to schedule professional services in multiple locations across the country. Assisted with scheduling, training, technical support, and customer service needs. Maintained Learning Resource Management (LRM) tool (Training Partner) and Customer Resource Management (CRM) tool (Epicor). As CRM projects changed, adapted successfully finding solutions with minimal guidance.Accomplishments• Analyzed scheduling requests and Community Education enrollment data with management to determine projected services demand as Registrar for the Community Education services team. • Volunteered to work at an annual User’s Group conference by managing the registration and check-in desks. Provided logistics information to conference attendees and provided support to the event planners, instructors, and clients.

Alexandria, Va

Full life-cycle recruiter for candidates in fields of administrative, clerical, data entry, industrial, IT, and litigation. Managed 100+ employees at 5 onsite locations. Processed weekly payroll, reconciled corresponding invoices, and served as point of contact for 8 nationwide offices supporting large government subcontractor. Accomplishments• Served as Human Resource liaison between employees, clients, and Randstad’s flagship office. • Reviewed and processed government background checks for incoming candidates.• Conducted orientation and on-boarding for all new hires and maintained recruiting databases.