• Assisting fellow consultants with problem solving solutions, and taking on board any escalation in regards of any unhappy member and/or employer.• Monitoring and reporting performance statistics of fellow consultants.• Assist in improving team to develop by applying innovative processes.• Applied superannuation, taxation and problem solving knowledge and skills, to enable an effective operation of the team.• Provided ongoing call monitoring and product training to all team members.• Provided effective training to staff to enhance the quality of service provide to all our members and employers, by identifying team errors and working towards overall quality improvement.• Provided members and employers all the possible help, while staying within Superpartners customer service objective and budget.• Kept the team up-to-date with all superannuation legislative changes.• Confirming team commitment and work to demonstrate Superpartners Vision and Values.• Assisting the team to meet standard of service, by answering incoming calls during high call periods.• Demonstrated the responsibilities of the Team Leader, in his absence.