• Spearheaded migrating legacy systems to SaaS for 10 clinical sites, integrating medical devices onto Quest Diagnostic’s network, consistently meeting milestones ahead of schedule and within budget.• Led cross-functional teams to design and launch healthcare IT solutions, improving data accuracy by 45% and reducing system downtime by 15% through effective planning and execution.• Managed software deployment in laboratory environments, achieving 98% compatibility and reducing disruptions by 30% through thorough pre-deployment assessments.• Supervised network infrastructure deployment for healthcare IT, collaborating with IT teams to enhance system compatibility and performance.• Implemented automated testing protocols with quality assurance teams, cutting manual testing time by 60% and ensuring coding standards compliance.• Delivered technical support, resolving over 300 incidents, including support for 15 off-site clients, and analyzing logs to boost system reliability.• Created and maintained Work Instructions and SOPs, reducing support tickets by 20% and increasing end-user compliance by 35%.• Applied a crash reporter to fix top crash causes, decreasing customer support calls by 30%.• Authored technical documentation, including user guides, increasing software adoption by 35% and reducing training time by 50%.• Built vendor relationships, negotiated contracts, and coordinated deliverables, improving service quality by 15% and reducing costs by 10%.• Acted as the main contact for customers, resolving issues and enhancing client satisfaction, leading to a 30% drop in support calls.• Identified risks and developed mitigation strategies, reducing upgrade disruptions by 30% and ensuring continuous project progress.• Maintained project documentation and provided regular updates to senior management for transparency and informed decision-making.

• Led the implementation and integration of Thermo Fisher's Sample Manager LIMS, coordinating a team of 10 to ensure on-time, on-budget delivery.• Integrated 15 third-party software applications, lab instruments, middleware, databases, and ERPs with Sample Manager, optimizing data exchange and automation.• Conducted dialogues with 20+ stakeholders to tailor LIMS configurations, accelerating data processing by 50% and increasing user adoption by 20%.• Navigated regulated environments (GMP, GxP, 21 CFR Part 11) to maintain 100% quality compliance, reducing regulatory fines by 50% and enhancing operational integrity.• Innovated custom LIMS setups, improving data processing speed by 40% and reducing manual entry errors by 20%.• Developed and enforced SOPs and WIs, boosting productivity by 28% and decreasing operational costs by 15%.• Facilitated end-user training on LIMS features, improving system efficiency by 45% and reducing troubleshooting requests by 18%.• Collaborated with vendors to license software solutions, achieving a 20% cost reduction.• Managed project budgets, leveraging strategies to reduce costs by 15% while maintaining quality and performance.• Built strong vendor relationships, ensuring compliance and optimizing data exchange and process automation.• Supervised network infrastructure deployment, ensuring optimal performance and connectivity for Sample Manager.• Guided cross-functional teams, enhancing productivity by 28% through new SOPs and WIs.• Acted as the main contact for customers, ensuring satisfaction and reducing troubleshooting requests.• Identified risks and developed mitigation strategies, maintaining project progress and compliance.• Maintained project documentation and provided updates to senior management for transparency.• Ensured deliverables met quality standards, driving continuous improvement and compliance.

• Developed customized product solutions, achieving a 25% growth in the Latin American customer base.• Championed LIS integration, enhancing workflow efficiency by 35% and reducing operational costs by 10%.• Employed personalized configurations for data management platforms (Beaker, Cerner, Meditech, RALS, SoftLab, Sunquest), improving data handling efficiency by 30% and reducing integration issues by 25%.• Optimized HL7/ASTM evaluations for order and results mapping, reducing data errors by 20% and increasing system efficiency by 15%.• Evaluated and refined data management and LIS processes for compliance, increasing data accuracy by 30% and streamlining workflows by 25%.• Led integration projects for systems like Beaker, Cerner, Meditech, and LIMS Sample Manager, enhancing workflow efficiency by 35% and reducing costs by 10%.• Implemented cost-effective solutions, reducing system integration issues by 25% while maintaining performance and client satisfaction.• Supervised integration of networked data systems, ensuring connectivity and performance, and optimized HL7/ASTM evaluations, reducing errors by 20%.• Guided a cross-functional team in delivering customized solutions, contributing to a 25% growth in the Latin American customer base.• Acted as the primary contact for customers, providing personalized solutions and reducing integration issues by 25%.• Identified and mitigated risks in data management and integration, increasing data accuracy by 30% and streamlining workflows by 25%.• Maintained project documentation and provided updates to management, ensuring transparency and informed decision-making.• Ensured integration deliverables met quality standards and regulatory requirements, contributing to a 30% improvement in data accuracy.

• Conducted 15 onsite imaging system demonstrations, increasing sales leads by 10% and training 50 customers, reducing post-installation support requests by 15%.• Enhanced laboratory hardware configuration by integrating Olympus and Zeiss microscopes with sophisticated imaging software, achieving a 35% improvement in data processing speed and a 20% reduction in error rates.• Engineered and maintained LIS IT systems with a focus on networking and SQL database management; expanded data retrieval speed by 50% and streamlined production environment setup, boosting team productivity by 30%. • Established comprehensive documentation protocols and applied a metrics tracking system for LIS incident management, resulting in a 30% improvement in response efficiency and a 20% increase in customer satisfaction. • Enhanced laboratory efficiency by mentoring staff on sophisticated imaging techniques, achieving a 50% rise in proficiency and a 35% drop-in error rates within six months.• Conducted 15 onsite imaging system demonstrations, boosting sales leads by 10% and training 50 customers, which reduced post-installation support requests by 15%.• Enhanced laboratory hardware configuration by integrating Olympus and Zeiss microscopes with imaging software, resulting in a 35% improvement in data processing speed and a 20% reduction in error rates.• Engineered and maintained LIMS Sample Manager IT systems, focusing on networking and SQL database management, which expanded data retrieval speed by 50% and increased team productivity by 30%.• Established comprehensive documentation protocols and implemented a metrics tracking system for LIS incident management, leading to a 30% improvement in response efficiency and a 20% increase in customer satisfaction.• Mentored laboratory staff on advanced imaging techniques, leading to a 50% rise in proficiency and a 35% drop in error rates within six months.

• Aligned objectives and facilitated communication with customers to design and implement a new LIS interface.• Maintained LIS integrity through system monitoring, backups, restores, and server updates.• Managed incident requests, documenting problem-solving processes and resolutions.• Supported LIS IT development, including networking and SQL databases; recognized as the LIS subject matter expert.• Coached laboratory managers and operators on daily operations.• Engineered and supported systems, networks, and application infrastructures, including LAN/WAN and security.• Negotiated contracts with vendors and conducted ROI assessments for compliance.• Provided server and workstation support, troubleshooting network access and hardware/software issues.• Resolved laboratory automation system issues, maintaining a 98% SLA and a 95% first-call resolution rate.• Managed major incidents and conducted root-cause analyses, decreasing downtime by 20% and increasing resolution rates by 15%.• Developed work instructions and SOPs, improving efficiency and training effectiveness by 10%.• Monitored network and server performance using Dynatrace and Splunk, reducing performance issues by 20%.• Integrated over 10 instruments into LIS and Middleware systems, achieving a 95% success rate on first implementation.