Central Coast Division Portfolio Manager
CurrentResponsible for Central Coast, CA support of community homeowner associations. • Complete and/or oversee interviews, training, and onboarding requirements for new team members• Supervise and assist Assistant CAMs and ACAMs to verify appropriate client expectations are set/met to ensure client satisfaction and effective management results• Ensure employee retention through mentoring, encouragement, and positive relationship building• Collaborate with other Department leaders to coordinate team building efforts, implement new initiatives, and program improvements• Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of VP of Community Management and/or Executive Team• Review and approve mailings, budgets, and other critical items for accuracy, format, and content• Ensure overall quality of service for both external and internal deliverables• As appropriate, review and approve special requests that require supervisory oversight• Attend Board meetings of each team member to observe Manager performance; subsequently coach/counsel for improved performance as necessary• Provide preliminary performance assessment of team members in preparation for their annual performance reviews with VP of Community Management• Discuss recommended disciplinary action with VP of Community Management; assist with follow-through on disciplinary action and provide monitoring/reporting of team member's conduct and progress• Act as a conduit to bring operational concerns and issues from the team to the VP of Community Management and/or Executive Team