Sam Nicholson Email & Phone Number

Sydney, New South Wales, Australia

Melbourne, Australia

Melbourne, Australia

Notable Achievements:• Worked with senior leaders to create a business unit learning strategy.• Designed and delivered an acclaimed blended Introduction to Finance program for frontline leaders.• Created and launched an interactive Career Pathways program, including an interactive guide which supported career mobility by profiling roles, highlighting career opportunities, and recommending practical competency-based learning actions.• Scoped, designed and delivered a national… Show more Notable Achievements:• Worked with senior leaders to create a business unit learning strategy.• Designed and delivered an acclaimed blended Introduction to Finance program for frontline leaders.• Created and launched an interactive Career Pathways program, including an interactive guide which supported career mobility by profiling roles, highlighting career opportunities, and recommending practical competency-based learning actions.• Scoped, designed and delivered a national customer service program that was associated with an improvement in customer NPS and employee engagement.• Redesigned on-boarding approach, including creating interactive checklists for leaders and their new-joiners, and online modules.• Partnered with SMEs to deliver a Cultural Awareness program which won a Bupa Health Services’ ‘Think Customer’ award.• Enhanced the accessibility and quality of clinician education sessions.• Improved access, quality and organisation of learning resources for all roles through designing and launching an online learning platform. Show less

Melbourne, Australia

Accountabilities:Partnering with the business to design and deliver learning solutions to meet development and operational needs in line with business’ and GBS ANZ’s learning strategy. Supporting organisational capability through a blended (70:20:10) approach to learning. Delivery of the internal training offer and supporting teams’ development with performance coaching, development plans, learning interventions and team building.Key Achievements:Systems Training… Show more Accountabilities:Partnering with the business to design and deliver learning solutions to meet development and operational needs in line with business’ and GBS ANZ’s learning strategy. Supporting organisational capability through a blended (70:20:10) approach to learning. Delivery of the internal training offer and supporting teams’ development with performance coaching, development plans, learning interventions and team building.Key Achievements:Systems Training approach:Developed, launched and landed a decentralised systems training model, enhancing the effectiveness of on-the‐job training for new starters and embedding training and coaching capability within teams throughout the organisation.Led our Loyalty Partner Program training:• Conducted learning needs analysis and created role based learning plans, defined the training approach and delivered within tight timelines.• Built capability of in‐team trainers including train‐the‐trainer and coaching.• Worked with partners and leveraged computer based training options.• Satisfied business requirements to support successful go-live.Led a review of Logistics compliance training:• Consulted with leaders and OHS Advisor to define training requirements.• Worked with 3rd party in developing an internal training programme and built the capability of select Logistics' employees for ongoing training delivery.• Increased Logistics’ safety compliance through identifying and addressing gaps and improving speed to competency and lowering our risk exposure. Show less

Melbourne, Australia

Accountabilities:Assist in the delivery of the learning strategy and build individual, team and organisational capability. Proactively consult with business leaders to identify and prioritise learning needs in relation to capability gaps, business growth and system changes.Design and implement the L&D team communications strategy including an annual training calendar, updates to the L&D offer and promotion of services.Source or design and deliver effective training solutions for… Show more Accountabilities:Assist in the delivery of the learning strategy and build individual, team and organisational capability. Proactively consult with business leaders to identify and prioritise learning needs in relation to capability gaps, business growth and system changes.Design and implement the L&D team communications strategy including an annual training calendar, updates to the L&D offer and promotion of services.Source or design and deliver effective training solutions for the business and update existing programmes to meet evolving business needs.Provide support and tools to in-house team coaches to increase their effectiveness.Ownership of Internal training offer including the creation, delivery and maintenance of programmes such as: Orientation, Presentation Skills, Emotional Intelligence, Business Writing Skills and Personal Development Planning.Key Achievements:Organisational transformation activities, supporting knowledge transfer:• Designed and delivered business overview and cultural awareness train-the-trainer sessions to outsource provider trainers.• Designed and delivered knowledge transfer preparation training to local SMEs.• Worked with the project team to ensure effectiveness and relevance of training. Managed the training and engagement plan for remote Distribution Centre ﴾DC﴿ transitions into BP Global Business Services:• Conducted training needs analysis for DC joiners ‐ identifying compliance gaps.• Developed and sourced training to address compliance gaps and Orientation sessions to promote engagement. • Travelled interstate and worked with DC leaders to deliver training with minimal disruption to operations. Show less

Melbourne, Australia

Accountabilities:Managing business systems training and support. Responsible for new system implementations and maintaining and delivering existing systems' training offer. Supporting systems capability through:• Supporting leaders with their teams' systems training needs. • Creation and maintenance of systems training resources.• Providing new starters’ training in core CRM and ERP systems.• Organising system super-user groups and providing them support, tools and coaching… Show more Accountabilities:Managing business systems training and support. Responsible for new system implementations and maintaining and delivering existing systems' training offer. Supporting systems capability through:• Supporting leaders with their teams' systems training needs. • Creation and maintenance of systems training resources.• Providing new starters’ training in core CRM and ERP systems.• Organising system super-user groups and providing them support, tools and coaching to assist implementations and running of business systems.Key Achievements:• Led large scale systems training rollouts including HR, management of change and CRM system rollouts.• Contributed to major ERP and CRM (Siebel) implementations, through analysis and communication of business requirements, responding to the business' needs, and designing and delivering training and end-user learning resources. Show less

Melbourne, Australia

Accountabilities:Creation and maintenance of customer account structures, pricing, reporting and the governing systems and processes.Key Achievements:• Supported the successful transition of the NZ fuels function into the organisation.• Instrumental in the migration to a new card system, through analysis, testing and training.• Maintained integrity of customer data across various portfolios and systems.• Provided systems support to own and others' teams.

Wellington, New Zealand

Working within a team of eight Business Service Advisors, my primary responsibilities were looking after the Premium Auckland and Wellington (New Zealand) portfolios. Duties and responsibilities include:• Meet and liaise with Key Clients and create business and billing solutions from end to end. Implement solutions for their business requirements through understanding and investigation of needs.• Maintain and manage three Premium Portfolios on behalf of the respective Business… Show more Working within a team of eight Business Service Advisors, my primary responsibilities were looking after the Premium Auckland and Wellington (New Zealand) portfolios. Duties and responsibilities include:• Meet and liaise with Key Clients and create business and billing solutions from end to end. Implement solutions for their business requirements through understanding and investigation of needs.• Maintain and manage three Premium Portfolios on behalf of the respective Business Managers.• A direct contact for Key Account Customers, for all queries.• Proactively monitor and report on the debt for each portfolio and escalate where necessary.• Provide and create both monthly and ad-hoc reports to suit Customer’s needs• Process new applications within three portfolios.• Provide reports on volume to assist business development and Customer maintenance• Periodically update pricing for accounts, inline with changes communicated to me.• Ensure account details are maintained accurately in BP systems.• Working within a team who deal with accounts receivable queries through various channels.• Monitor and mange unallocated payments and action refunds where applicable. Show less

Hamilton, New Zealand

AccountabilitiesDealing with Customers through an inbound call centre. Investigating needs of Customers and providing solutions. Meeting sales and adherence targets. Negotiating win-win outcomes with dissatisfied Customers.Key achievements: • Being selected and trained as a Mentor.• Assisting with the inductions and training of co-workers.• Consistently exceeding performance targets.

Cert Iv, Training And Assessment

Science And Education