Sam Nicholson Email & Phone Number

Sydney, New South Wales, Australia

Melbourne, Australia

Melbourne, Australia

• Notable Achievements:
• Worked with senior leaders to create a business unit learning strategy.
• Designed and delivered an acclaimed blended Introduction to Finance program for frontline leaders.
• Created and launched an interactive Career Pathways program, including an interactive guide which supported career mobility by profiling roles, highlighting career opportunities, and recommending practical.
• Scoped, designed and delivered a national… Show more Notable Achievements:
• Scoped, designed and delivered a national customer service program that was associated with an improvement in customer NPS and employee engagement.

Melbourne, Australia

• Accountabilities:Partnering with the business to design and deliver learning solutions to meet development and operational needs in line with business’ and GBS ANZ’s learning strategy. Supporting organisational.
• Conducted learning needs analysis and created role based learning plans, defined the training approach and delivered within tight timelines.
• Built capability of in‐team trainers including train‐the‐trainer and coaching.
• Worked with partners and leveraged computer based training options.
• Satisfied business requirements to support successful go-live.Led a review of Logistics compliance training:
• Consulted with leaders and OHS Advisor to define training requirements.

Melbourne, Australia

• Accountabilities:Assist in the delivery of the learning strategy and build individual, team and organisational capability. Proactively consult with business leaders to identify and prioritise learning needs in relation.
• Designed and delivered business overview and cultural awareness train-the-trainer sessions to outsource provider trainers.
• Designed and delivered knowledge transfer preparation training to local SMEs.
• Worked with the project team to ensure effectiveness and relevance of training. Managed the training and engagement plan for remote Distribution Centre ﴾DC﴿ transitions into BP Global Business Services:
• Conducted training needs analysis for DC joiners ‐ identifying compliance gaps.
• Developed and sourced training to address compliance gaps and Orientation sessions to promote engagement.

Melbourne, Australia

• Accountabilities:Managing business systems training and support. Responsible for new system implementations and maintaining and delivering existing systems' training offer. Supporting systems capability through:
• Supporting leaders with their teams' systems training needs.
• Creation and maintenance of systems training resources.
• Providing new starters’ training in core CRM and ERP systems.
• Organising system super-user groups and providing them support, tools and coaching… Show more Accountabilities:Managing business systems training and support. Responsible for new system implementations and maintaining.
• Organising system super-user groups and providing them support, tools and coaching to assist implementations and running of business systems.Key Achievements:

Melbourne, Australia

• Accountabilities:Creation and maintenance of customer account structures, pricing, reporting and the governing systems and processes.Key Achievements:
• Supported the successful transition of the NZ fuels function into the organisation.
• Instrumental in the migration to a new card system, through analysis, testing and training.
• Maintained integrity of customer data across various portfolios and systems.
• Provided systems support to own and others' teams.

Wellington, New Zealand

• Working within a team of eight Business Service Advisors, my primary responsibilities were looking after the Premium Auckland and Wellington (New Zealand) portfolios. Duties and responsibilities include:
• Meet and liaise with Key Clients and create business and billing solutions from end to end. Implement solutions for their business requirements through understanding and investigation of needs.
• Maintain and manage three Premium Portfolios on behalf of the respective Business… Show more Working within a team of eight Business Service Advisors, my primary responsibilities were looking after the Premium Auckland.
• Maintain and manage three Premium Portfolios on behalf of the respective Business Managers.
• A direct contact for Key Account Customers, for all queries.
• Proactively monitor and report on the debt for each portfolio and escalate where necessary.

Hamilton, New Zealand

• AccountabilitiesDealing with Customers through an inbound call centre. Investigating needs of Customers and providing solutions. Meeting sales and adherence targets. Negotiating win-win outcomes with dissatisfied.
• Being selected and trained as a Mentor.
• Assisting with the inductions and training of co-workers.
• Consistently exceeding performance targets.

Cert Iv, Training And Assessment

Science And Education