Sam Jacob Email & Phone Number

Dubai, United Arab Emirates

www.posmea.com, Middle East's Exclusive online portal for all POS, Auto-ID, RFID solutions. From consultation to design and solutions- Key person in the marketing and operations department who is responsible for generating ideas, implementing digital strategies, conducting digital marketing, managing operations, communicating with developers on requirements, and performing data analysis.- Formulated processes to minimize operational gaps and monitored their adherence, ensuring compliance with regulations.- Designed product catalogues to showcase product features and enhance partner brand image.- Developed and implemented digital marketing strategies that increased website traffic by 20% and sales by 15%.- Planned and executed digital marketing campaigns across all channels, including search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, and email marketing.- Managed social media accounts and created engaging content that attracted new customers and increased brand awareness.- Tracked and analyzed digital marketing results to optimize campaigns and measure ROI.- Worked with cross-functional teams to integrate digital marketing with other marketing and sales initiatives.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

www.roumaan.com is the leading e-commerce startup based in Sultanate of Oman (Part of Salman Corporation), which started operation in 2013. A core member of this project from inception. . Launched new product categories that contributed to a 70% revenue growth.. Negotiated with suppliers for better pricing and promotional support, resulting in a 25% growth in sales.. Successfully launched a new channel of income that contributed to a 15% revenue.. Reduced order return rate by 10% by implementing an operational plan.. Supervised the customer care department for seamless customer service.. Worked closely with the logistics partner for a smooth last-mile delivery.. Analyzed stock ageing and determined pricing strategies to push sales.. Implemented and managed operational plans.

Sultanate Of Oman

- Managed Salman Stores retail LOYALTY PROGRAM - 'ADVANTAGE’, resulting in a 10% increase in customer retention.- Recommended products or services to management based on customer feedback, resulting in a 20% increase in sales.- Investigated and resolved customer inquiries and complaints with empathy, achieving a 95% satisfaction rate.- Studied purchase patterns and liaised with suppliers to ensure sufficient stock availability, resulting in a 99% order fulfillment rate.- Facilitated inter-departmental communication to provide customer support, decreasing customer wait time by 10%.

Sultanate Of Oman

• Completes store operational requirements by scheduling and assigning employees; following up on work results• Promoted from Team Leader to Store Manager within 6months.Managed staff of 14sales associates, 3team leaders• Assigned employees to specific duties to best meet the needs of the store.• Examined merchandise to verify that it was correctly priced and displayed.• Reported to the Retail Manager regarding all store and staff issues.• Daily cash closing and made bank deposits.• Ensures availability of merchandise and services by re-ordering inventories• Maintains store staff by recruiting, selecting, orienting, and training employees.• Ensure proper and effective implementation of seasonal promotions• Selected as the 'Best Store Manager' for consecutive 3 years

• Review/ Scrutinize insurance proposal to analyses the risk• Make recommendation accordingly within the set turnaround time and service level• Issuance of Insurance Policy

Kochi, Kerala, India

• Client reception, visits, and advice• Understand their needs, make presentations and advice on vehicle• Process requests for Vehicle loans and insurance• Oversee the merchandising and display of vehicles in outlet

Digital Marketing, Marketing

Master Of Business Administration (Mba), Marketing/Marketing Management, General

Certificate Course In Retail Management, Retailing And Retail Operations

Bachelor Of Computer Application (Bca), Computer Technology/Computer Systems Technology, B

Diploma In Software Engineering, Computer Programming, Specific Applications, C

Sslc (1Oth), First Class