Lakeshore Success Strategies builds, scales, and optimizes Customer Success programs. We partner with folks from $0-300M+ and operate across the entire maturity cycle of CS. Every company we've partnered with has increased their retention rates - and we don't stop until we hit 90% (GRR).

SIA is the world's leading go-to-market learning platform providing a continuous live learning solution for high-growth technology companies, specializing in Customer Success & Sales.

Transform Fitness is a profitable, 10-year-old boutique workout studio with a robust and loyal local community, specializing in the Lagree Megaformer in 2 (and growing) studio locations.

Wunderkind is a $150M+ ARR Series-C funded enterprise marketing SaaS company, with clients ranging from up-and-coming brands, to legacy retailers, to subscription websites.I led a cross-functional team at the intersection of customer success, revenue operations, and product. My team engaged with every aspect of the customer lifecycle, using data to make critical decisions that directly impacted the overall business. Building out competitive intelligence, analyzing performance of recent product releases, identifying trends in churn rates, weighing company expansion opportunities, are just a few examples of how we helped propel the business, and our customers, forward.When it comes to team leadership, I pride myself on giving team members the autonomy to take ownership of their projects while also ensuring they have the necessary support and resources to succeed. I foster a culture of open feedback, where we constantly iterate on strategies and processes, which enabled me to scale my team from 2 to 10 members in under two years. All while maintaining a focus on collaborative growth and operational excellence.

Terez is a $20M women's & children's clothing retailer found online & in high-end department stores, specializing in innovative partnerships such as SoulCycle & the MLB.