I am an IT Support Specialist at HI-TECH Textiles, a leading textile manufacturer in Jordan. I have over 6 years of experience in Information Technology, with a BSc in Information Technology & Computing from Arab Open University. I am proficient in network and system administration, hardware and software maintenance, and security protocols.In my current role, I install and configure computer systems and devices, monitor and troubleshoot network performance, and provide user assistance and training. I also manage and repair printers, scanners, and other peripherals, and ensure their proper function and availability. I am passionate about delivering effective and efficient IT solutions that support the company's operations and goals.