Information Technology Coordinator
Current-Managed projects to improve and consolidate end-to-end service;reconstructed communication flow among 5 departments and cut down errorsby 75%-Assessed technical support by resolving, escalating, and delegating help desktickets, ensuring the appropriate individual is assigned within 24 hours-Facilitated the development and implementation of IT policies andprocedures-Support operational efficiency by onboarding and off boarding tasks forrequested users by 100%-Serve as a subject matter expert in Donor Direct: Studio Enterprise software,reducing errors by 50%