Samone Davis Email & Phone Number

Memphis, Tennessee, United States

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Upheld quality control policies and procedures to increase customer satisfaction.Maintained a high level of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.Handled escalated service issues, customer survey responses and adherence concernsEstablished positive rapport with customers, managers and customer… Show more Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Upheld quality control policies and procedures to increase customer satisfaction.Maintained a high level of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.Handled escalated service issues, customer survey responses and adherence concernsEstablished positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Show less

Arlington, Tennessee, United States

Trained new team members on proper service methods and evaluated service delivery using quality assurance program.Led a team that averaged a 92% adherencePerformed day to day scheduling, coaching, performance review. and customer call escalationManaged key account service, providing exceptional support to foster loyalty and retention.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.