Samone Stokes Email & Phone Number

Columbia, Sc, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

-Supports ICs with navigating tools and resources, answering questions regarding cases and providing feedback-Work with cross-function teams such as L&D, Risk, Engineering, Treasury, Onboarding, Partner Ops, and Product Ops on projects to improve our product, communications, and learning resources -Review and assist with escalated cases -Provide actionable feedback & ideas on improvement, understand how changes affect our internal and external customers, and communicate those effectivelySubject Matter Expert Areas:International Wires TreasuryCR/Macro Audit SupportSpecial Projects:Metrics Revamp Advisory TeamMentorCarbon ERG Lead

San Francisco, Ca, Us

-Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more-Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions-Identify the systemic flaws that lead to user problems-Communicate our users' needs to our partners and work with them to improve their products and processes-Learn our internal tools and figure out how to improve them-Put in place processes to make your job more efficient-Create and sustain warm relationships with our users-Help build out the customer support and ops infrastructure at Mercury

Basking Ridge, Nj, Us

- Perform timely investigations of requests initiated by customers, retail partners, call center representatives- Support departments and strategic partners by accessing multiple systems (e.g., ACSS, Order Tracker, POS Systems) to strategically make decisions that impact financial results.- Interacting with internal and external departments (e.g., Revenue Assurance, Marketing, Customer Service, Network, Blackhawk) when researching requests to identify root causes and appropriate solutions.- Providing value-added feedback to leadership on methods to improve coaching, call handling, and increase knowledge of processes and procedures to drive quality improvement.- Identifying potential threats, documenting findings, and analyzing trends to determine customer and business related opportunities.- Analyze information, reporting results, and providing recommendations. - Achieving daily, weekly, and monthly productivity goals.- Lead and facilitate focus groups, calibration sessions and presentations for leadership to identify and encourage process improvement- Manage multiple projects and rapidly changing priorities to meet strict deadlines in a fast-paced environment while maintaining accuracy and provide feedback to leadership.- Work directly with front line support coordinators and Strategic Partner Channel representatives to improve the customer experience.- Analyze, research and resolve escalated concerns to achieve real time solutions communicated via chat. - Organize and track data collected to identify trends as well as identify coaching opportunities.- Provide coaching and feedback specific to representative's strengths and areas of opportunities.- Delegate task and manage team for optimal productivity.- Worked across virtual teams with multiple functions and working with cross functional teams across multiple levels of the organization.

Basking Ridge, Nj, Us

-Assisted Verizon Wireless consumer customers with billing, technical and general questions regarding their account and devices-Listened and responded appropriately to customers while appropriately empathizing and acknowledging customer's needs and obsessing over the customer-Troubleshoot and resolve customer's technical issues via phone using dedicated tools and resources -Created 7 customer service scripts used across the company to interact with customers-Followed up on customer inquiries quickly and efficiently-Identified and initiated cross-selling opportunities to increase overall profits-Trained 27 new hires, ensuring compliance with all regulations and standards Answered basic questions from customers in a clear, friendly manner Created new programs to boost employee morale and customer satisfaction

Austin, Tx, Us

Provide excellent customer service while buying and selling real estate for clients thru networking and marketing. Maintain organized database to stay up to date on current transactions to effectively communication with all parties involved.

Raleigh, North Carolina, Us

Communicates with the underwriter to ensure adherence to established guidelines, provides status updates on loans, and obtain required details and documentation from applicant or real estate partner. Reviews outstanding approval and funding conditions, works to resolve problems as it relates to program changes, appraisal, title, and reworks to the loan request. Reviews conditions received for accuracy and forwards conditions to Underwriting for review in a timely manner

Toronto, Ontario, Ca

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages and real estate consumer loan transactions. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal within related service level agreements. Ensure compliance with company policies, underwriting guidelines and lending-program requirements while managing up to sixty files.Understanding related state laws for FL, SC, NC, VA, MD, DE, NJ, CT, RI, MA, NY, PA, VT, NH and ME. Experience in Private Banking Residential Mortgage, Private Banking Consumer Real Estate and Non-Real Estate channel as well as Retail Consumer Real Estate.

Columbia, Sc, Us

Research and process claims according to business regulations, internal standards and processing guidelines. Verifies coding of procedure and diagnosis codes. Resolves system edits, audits and claims errors through research. Coordinates with internal departments to work edits while, updating patient and provider identification and other files as necessary. Employ strong analytical and organization skills to produce quality reports.

San Francisco, California, Us

Demonstrate exemplary customer service, active listening and communication skills while servicing 80-100 Wells Fargo and Wachovia customers each day. Offer beneficial products and services while following banking regulations and company policies. Multi-tasking by utilizing various systems and resources provided to accurately assist customers.

Paris, Île-De-France, Fr

Assist Directv customers with billing, payment inquires and general issues regarding accounts and services. Provide exceptional customer service while utilizing effective listening skills. Also provide information in regards to customers’ accounts, technical support and Directv services.

Associate'S Degree, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Human Resources Management And Services