Samoy Plummer Email & Phone Number

New York, Ny, Us

Woodbury, New York, United States

• Delivered clerical support by handling range of routine and special requirements.• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.• Provided clerical support to company employees by copying, faxing, and filing documents.• Interacted with customers by phone, email or in-person to provide information.• Restocked supplies and placed purchase orders to maintain adequate stock levels.• Decreased customer hold times by updating office phone call and messaging procedures.• Managed records and data transfer, ensuring traceability and improving operations through automated systems.• Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.• Responded to inquiries from callers seeking information.

Roslyn, New York

• Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel, and Access capabilities.• Converted documents from one application to another.• Assisted in continuous improvement activities while developing and maintaining resulting documents.• Maintained document control system and updated work instructions, procedures, and associated databases.• Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.

Brooklyn

• Motivated and trained employees to maximize team productivity.• Educated customers on use of banking website and mobile apps.• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.• Identified sales opportunities and referred customers to branch partners in financial services.• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies