Skilled customer support specialist with over 13 years of experience. Varied experience: 8 years industrial experience with a customer support background, handling clients with different cultural setting, working on quality improvement projects, handling invoices, resolving complaints, mentoring new team comers, and providing necessary trainings. Experience in global environment with awareness of cultural differences and sensitivity. Excellent English language skills – C1 level. Worked on-site in Germany for more than 3 months. Excellent in communication and presentation skills. 6 years of experience in teaching. (Grade 5 to Grade 12) - Skilled German language expert (C1 level and PWD – Business German from Max Mueller Bhavan), Coaching in Special exams like Fit 1 & Fit 2 & professional corporate teaching experience. Pursuing DTG (Diploma in Teaching German) to enhance teaching skills. Special skills in innovative methods of teaching and able to adapt to changing educational environment.