Leader of Card Servicing Experiences team of 4 PMs for Capital One mobile app, owning strategy, roadmap, and go-to-market for Digital Servicing customer experiences for 55MM monthly active Card users, and 350MM monthly mobile app logins.In addition to holisitic strategy, responsible for several key customer digital experiences and capabilitiesResponsible for Card Digital Behavior data product, driving ML modeling for AI-driven personalization in Capital One’s mobile app.- Mobile Card Payments (40MM MAU)- Cases and Document Upload- Past Due Experiences- Card Partnerships- Digital Data Product

Established existing-customer new account growth and monetization vision and strategy, and gained cross-functional and VP+ leadership buy-in to ultimately unlock ~$100MM in annual business value via Capital One mobile app and .com

Established strategy and roadmap for 10MM+ Card Partnerships segment customers within Capital One mobile app and web

Introduced internal dashboard and tools which reduced operational complexity of managing geographically-distributed vending machine kiosk network, and built company’s first customer-facing mobile app

- Oversaw discovery, planning and budgeting, development and release, testing, and support phases for projects under company’s entire suite of rich media online advertising products, as well as related Facebook applications, client ­facing order portals, and internal administrative portals- Guided and prioritized work for 7 software engineers and database administrators, 2 user experience designers, and 1 quality assurance tester through all project phases

- Oversaw operations of Morningstar's Executive Insight database and collection team based in Mumbai, India- Drove high­ profile global projects involving cross­-functional teams from India, United Kingdom, and China- Collaborated extensively with programmers and designers to plan and deliver new products, implement enhancements, and define new collection logic- Worked closely with salespeople and client relationship managers, and attended sales calls and client meetings as a subject matter expert- Successfully led Six Sigma project to improve accuracy of corporate calendar data, leading to reduced defect rate from 15% to 2%, and improved client feedback

Assisted in the management of the Morningstar Select, a web-based product which offers in-depth equity research and reporting to an institutional investor customer base.