Sampat Doiphode Email & Phone Number

Pune, Mh, In

Pune Area, India

- Creating literature (Operator manual, Technical manual and Parts manual) for sales and service support.- Co-ordinates with Part Sales dept. for the timely delivery of spare parts listings and associated execution of sold spare parts kits.- Identifying and prepare the fast-moving parts and the major service kit.- Analyzing Bill-of-materials for determining spare parts and what should be recommended to customers for maintaining his machine in working condition.- Provided necessary data and input for recommended spare parts data analysis requests.- Analyzing equipment level drawings and historical data for determining critical nature of spare parts being recommended to customers for project spare parts kits.- Implements recommended process changes and initiative on special project assignments.

Gujarat, India

- Work as a Territory manager in customer care team in Gujarat area office.- Handling the internal and external customer complaints.- Customer satisfaction through effective implementation- Warranty trend analysis, warranty cost and NC rejection analysis.- Customer survey and go and study analysis- Failed parts inspection, identify defects and improvements- Ensure Manpower is available and trained on handling products.- Check Spare parts availability at dealership and its sub branches- Attend major customer complaints.- Visit all dealer and its branches (12 dealership)

Chennai, Tamil Nadu, India

- Conduct the Benchmarking test on new benchmarking competitor tractors.- Global Tractor Specification, Configuration, Platform Study.- Support to design team to resolve the issue in the current ongoing project by benchmarking study.- Set performance target for new product in pipe-line based on benchmarking product performance.- Field performance target.- Engine to PTO power loss targets.- Cost target by studying competitor tractor.- Develop Benchmarking process, standard and SOP.- Procure tractor and tractor parts for benchmarking study.- Support to design team to resolve the issues in the Existing & Current on-going projects.

Mumbai, Maharashtra, India

- Tractor teardown study for new competitor products, technology and features.- Dismantling of competitor tractors- Weight measurement, component system study and material study.- Reassembly.

Mechanical Engineer, A

Bachelor Of Technology - Btech, Mechanical Engineering, A