Sampat Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Manage IT Transition / Service Delivery Operations – SLA attainment, 24x7 IT Operations Management, Risk & Compliance, Talent management and Retention. Delivery Management, Projects under T&M / fixed price, Outcome based Programs / Managed Services / Shared Services. Creating SOPs , and Runbooks (HLD / LLD) Service Quality – Run Metrics / KPI based management system to identify service improvement opportunities and execution. Client Management – Responsible for providing superior client experience and helping clients achieve their business Transformation objectives. CRM People Management - Team Building / Executive Leadership / Strategic / Operational Planning, Global Operations & Resource Management with multiple technical teams. Quality process - Introducing New Practices (Automation through Tools) defining and implementing -IT policies, procedures, and best practices + security related frameworks.Responsible for the delivery of single large accounts / multiple accounts. Which includes Delivery, operations, People Mgmt. P&L, C-SAT and Hunting business (Business Development) and estimating the project budget to initiate the project. Providing technical and strategic guidelines and consulting across the enterpriseCloud - Introducing Cloud (IaaS, PaaS, SaaS), Optimization, Changing Cloud to Public – Private- Hybrid -Multi Cloud . Migration, Managed Service, Support Optimization - Business Process and Delivery Model (Global On site- Offshore) Optimization / review strategy, tactics and results. Setting up any new infra as per customer requirements.Additional KRA - Directly interacting with Customers as a SPOC for all the Projects, Deliverables, SLA Management, Escalations Management, Transition, IT Security, EUC, Vendor Management, Customer Relationship Management, Training, Team Management and Managing the Delivery Excellence functions. Operational Cost Management of $ 60 Mn & above + Portfolio size of 300+ (direct)

Hyderabad Area, India

Hyderabad Area, India

o Connect with Customer and understand expectations and problem areaso Validating the RFP / working on RFIs / Preparing the PPTs for the Sales Pitch o Meeting the customer ,Working with all SMEs to get the proposal stage / Preparing the Proposal along with RLS + Solution Designing o Directly interacting with Customers as a SPOC for all the Projects / Deliverable s / SLA management /handling escalations. Supporting the business in the definition of the requirements & Establish strong customer relationshipo Excellent exposure in working with multiple On-site locations - UK, Middle East, America , APAC and Europe o Excellent people management skills - Team Building / Executive Leadership / Strategic / Operational Planning, Global Operations & Resource Management with ample exposure in managing multiple technical teams & Experience in Managing large support engagements and Business Process Optimizationo Doing quality process & Introducing New Practices. Regular meetings with Customers / leaders to review strategy, tactics and results ( ITIL V3 certified)o Responsible for the delivery of set of projects/operations for single large accounts / multiple accounts. Strong Project Management / Delivery skills in IT Service transition with excellent exposure to international customers. (Managing across national and organizational boundaries) o Driving business process globally across the Existing Installation /Service network/ - Identifying and driving business process improvementso Project management for process and solution developmento Change management and process documentationo Overseeing the implementations of Existing Installation / Service solutions in existing and new groupo Optimizations on Services , technology and peopleo Worked with clients across a range of industries, including BFSI , HAL, Telco, RCTG and Manufacturing.

Bangalore

São Paulo Area, Brazil

Nj Usa