JRC Conventions & Trade Fairs (AUGUST 1ST 2014) Dealingg with MICE bookings (Corporate, Socials & Event Management companies).• Organizing/planning/rate negotiations for banquets/events• Coordinating with related department for event and release BEO.• Organizing PR events/activities for corporate handled.• Database Management, presentations and collating reports.• Manage Collections & Accounts receivables for the Accounts ha

03 years experience in events and working as banquet sales

Events Planning – Hyderabad Marriott Hotel and Convention Centre, Courtyard by Marriott (January 2013 till February 28th2014)Responsibilities• Act as liaison between group contact and all hotel departments throughout the event. • Responsible for resolving situations or confrontations to the guest’s satisfaction. • Thorough problem solving ability, interpersonal skills and empowerment. • Satisfy customer needs through a firm understanding of all departments, their menu design… Show more Events Planning – Hyderabad Marriott Hotel and Convention Centre, Courtyard by Marriott (January 2013 till February 28th2014)Responsibilities• Act as liaison between group contact and all hotel departments throughout the event. • Responsible for resolving situations or confrontations to the guest’s satisfaction. • Thorough problem solving ability, interpersonal skills and empowerment. • Satisfy customer needs through a firm understanding of all departments, their menu design and planning. • Innovate and implement new ideas for increase of ESS (Event Satisfaction Survey) scores. • Follow up with the Sales team for the upcoming events. • Review and forecast of the weekly events with Sales team and Events team. • Oversee events to ensure the ultimate Service Experience is provided to each guest. • Communicate last minute changes to event operations staff in a timely manner. • Identify potential challenges and create innovative solutions. • Prepare spreadsheets and BEO (Banquet event Order) packets for daily meetings. • Attend and conduct Pre-Convention meetings. • Provide feedback from clients to all departments involved. • Developing strong organizational skills and high quality customer service standards. • Preparing Event Guest Concierge training manual. • Preparing Job checklist and diagnostic. • Working closely with the Sales team for the success of the event. • Forwarding potential leads to Sales team • Resolving guest complaints along with the Sales team. • Up selling the in-house resources Show less