As a Technical Support Engineer with expertise in both SaaS solutions and Microsoft 365 environments, I have a proven track record in delivering exceptional technical support. At DispatchTrack, I've resolved over 1,200 support tickets with a 95% customer satisfaction rating. I've supported in integrating DispatchTrack with third-party applications including Storis POS to streamline operations. Additionally, I managed Jira ticket backlogs to ensure software quality and timely bug resolution. My experience also includes creating detailed dashboards using Google Sheets and Power BI to analyze and improve team support processes. Prior to this, I served as a M365 Technical Support Engineer, where I specialized in troubleshooting and resolving issues related to M365 applications such as Outlook, Teams, SharePoint, and OneDrive. I supported cloud services including Azure Active Directory, Exchange Online, and SharePoint Online, and was responsible for managing user accounts, licenses, and security settings, all while maintaining a strong focus on customer satisfaction and business success. This unique combination of skills has allowed me to leverage technology effectively to enhance customer experiences and drive operational efficiency.Seeking opportunities to grow and contribute.