Sam Polanco Acacio Email & Phone Number

New York, Ny, Us

New York, United States

Helped immigrant families understand the asylum process, providing resources and referrals. Collected documentation required by the DHS to keep track with their progress with bi-weekly Independent Living Plans, ongoing follow ups and submitting reports via CARES. Communicated and reinforced the program’s expectations and objectives.

Milwaukee, Wisconsin, United States

Tested programs and prototypes for different projects.

New York, United States

Created and updated client and activities databases using Excel and Airtable to prepare the fiscal year budget. Maintained communication with current sponsors on the projects of the Direct Services and Organizing programs and outreached prospective sponsors tailoring grant applications. Reported income / expenses and managed the human resources needs with the fiscal sponsor. Kept the website and social media channels updated with the different activities designed by the two programs.

New York, United States

Managed the Co-Directors calendar scheduling and planning meetings, maintained and ordered office supplies and equipment, paid invoices, processed expense reports and kept the cash flow report up to date, translated documents to Spanish, processed emails, created and managed the organization database on Airtable, coordinated content posted on social media with the volunteer communications committee, prepared the newsletter, and supported the Case Manager processing grant applications and other administrative tasks.

New York, New York, United States

Cleaned and set up tables, welcoming customers and supporting the servers and kitchen staff.

Santo Domingo, Dominican Republic

Provided ESL classes individually and as a group to children, teenagers and adults in the Language Faculty for all the levels and in the ten months intensive classes of the English Immersion Program.

Tampa/St. Petersburg, Florida Area

Crafted landing pages written content.

Santo Domingo, Dominican Republic

Monitored credit and debit card use in the Caribbean islands, adding traveling notes and managing the lock status for possible fraudulent transactions. Generated daily fraud flags reports.

Santo Domingo, Dominican Republic

Assisted with basic troubleshooting tech support, billing information and new devices and plan offers to English speaking customers from the USA.

Santo Domingo, Dominican Republic

Offered remote tech support, billing information and new phone and plan offers to English speaking customers from the USA.

Santo Domingo, Dominican Republic

Monitored credit card sales across bank branches and generated quality and sales reports using the bank’s database, as well as sample client forms for management review. Reviewed and submitted credit card, loan, and credit line applications for management approval, providing feedback to optimize credit processing policies. Developed and maintained process documentation for various positions within the Formalization Department, ensuring clarity and consistency in workflows.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Diploma, Cybersecurity

● Tested ports using Nmap to identify vulnerabilities. Used Dirbuster to find possible errors in the WordPress settings, and ran WP Scan.

High School Diploma

High school diploma in TV and Radio repair.