Sampreeth Karanam Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Spearheaded the integration of new partners and external vendors, ensuring a seamless and effective onboarding process across the EMEA region for Learning & Development programs.• Collaborated with sales teams to create accurate and detailed financial projections, overseeing and documenting adherence to revenue recognition standards.• Identified and implemented process improvements in sales operations, enhancing financial efficiency and accuracy.• Led data migration efforts, transferring customer information, payment methods, and operations.• Standardized operational processes across offshore locations to ensure consistency and efficiency.• Ensured swift resolution of issues during customer registrations for learning solutions, effectively handling complex challenges in Learning and Development operations.• As a Transition Specialist, played a pivotal role in VMware Shared Services, including VMware Learning for Resellers, Pricing Operations, Instructor Programs, Technical Support University, Partner Enablement Program, Partner Renewal Program, and Certification Operations.• Managed over 140 EMEA subcontractors independently, coordinating their schedules according to categorized training plans, and contributed to the “Train the Trainer” program for upskilling purposes.

Bengaluru, Karnataka, India

● Handled FIX support and conducted User Acceptance Testing (UAT) for the Learning Management System (LMS) application.● Orchestrated the successful launch of new courses and offerings and oversaw the end-of-life (EOL) process for both Instructor-Led Training and digital portfolios● Collaborated closely with the Learning sales, operations, and marketing teams on process and system improvements as well as strategic initiatives● Managed the end-to-end transition of processes within Learning & Development included Partner programs, the Certified Instructor program, Pricing Operations, Change Management, and Dashboards & Reports.● Leveraged extensive knowledge throughout the sales lifecycle by utilizing best practices and business metrics, employing tools such as Tableau, Smartsheet, and Microsoft Excel.● Developed the Efficiency Project, generating innovative ideas for process improvement in Education Operations

Bangalore

• Managed end-to-end delivery of customer support for Avaya’s customized solutions to Fortune 500 clients, with hands-on experience and in-depth knowledge of Avaya Contact Center technologies and products.• Facilitated the growth of Advanced Application Support, monitored critical business activities, supported software releases and patches, planned lifecycle support, conducted root cause analysis, and managed Day 2 operations.• Collaborated with developers on use cases, provided FIX protocol support, and performed User Acceptance Testing (UAT).• Delivered value-added services to customers, including conducting audits on customer networks, refreshing technology, offering training, managing alarms, and analyzing monthly reports.• Conducted detailed observations and took necessary actions to improve process stability.• Oversaw software life cycle management for packages, drivers, and custom applications built on the Avaya Product Platform and Portfolio. Developed and supported customized solutions while collaborating with geographically distributed teams in Brazil, India, China, Singapore, Argentina, Germany, and the United States.• Analyzed, developed, and maintained solutions within the Professional Services organization, ensuring software coverage for customers through the Advanced Applications offer.• Conducted product analysis, customer intermediation, project evaluation, and requirements verification. Managed projects developed with third parties.• Handled day-to-day performance of the support team, publishing metrics, and creating real-time dashboards using Kibana and Grafana.• Provided software coverage for customers in the EMEA region through the Advanced Applications offer.Additionally:• Managed over 2000 contracts for the Custom Application Team, including revenue analysis. Provided necessary documentation and information for internal and external audits.

Bangalore

• Enhanced products and processes at Ola by serving as a Subject Matter Expert with the Special Projects Team, focusing on the launch and ongoing support of Ola Share. Developed and maintained dashboards to track bookings, cancellations, and stockouts.• Generated demand and qualified leads, ensuring a robust pipeline of prospects. Collaborated with customers, partners, and support teams to understand needs, articulate solutions, and drive product improvements.• Conducted data analysis and created dashboards to prepare booking reports for live products.• Managed supply during both pre-launch and post-launch phases, adjusting based on demand and monitoring matching effectiveness.Ola Share:• Managed the Ola Share support system, including Customer Care, Partner Care, and Customer Support.• Addressed various ground issues, providing quick solutions and establishing an effective quality and feedback mechanism.• Conducted partner training sessions to onboard and educate them about the Ola Share concept.• Conducted customer and driver surveys for marketing and business improvement.• Suggested business improvements, such as enhancing the matching algorithm, application improvements, and bill calculation. Coordinated with the technical team to implement these changes.Ola Outstation and Ola Rentals:• Handled operations in Bengaluru, including supply acquisition, quality management, driver training, and resolving ground issues.Ola Star - Branding Ola Cabs Supply:• Designed the project, including the preparation of incentive structures, capacity building, and vendor management.• Monitored daily operations, growth, and target achievement.• Measured partner performance post-joining the project in terms of money spent versus growth.