Sampreeth Karanam Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Spearheaded the integration of new partners and external vendors, ensuring a seamless and effective onboarding process across the EMEA region for Learning & Development programs.
• Collaborated with sales teams to create accurate and detailed financial projections, overseeing and documenting adherence to revenue recognition standards.
• Identified and implemented process improvements in sales operations, enhancing financial efficiency and accuracy.
• Led data migration efforts, transferring customer information, payment methods, and operations.
• Standardized operational processes across offshore locations to ensure consistency and efficiency.
• Ensured swift resolution of issues during customer registrations for learning solutions, effectively handling complex challenges in Learning and Development operations.

Bengaluru, Karnataka, India

• Handled FIX support and conducted User Acceptance Testing (UAT) for the Learning Management System (LMS) application.
• Orchestrated the successful launch of new courses and offerings and oversaw the end-of-life (EOL) process for both Instructor-Led Training and digital portfolios
• Collaborated closely with the Learning sales, operations, and marketing teams on process and system improvements as well as strategic initiatives
• Managed the end-to-end transition of processes within Learning & Development included Partner programs, the Certified Instructor program, Pricing Operations, Change Management, and Dashboards & Reports.
• Leveraged extensive knowledge throughout the sales lifecycle by utilizing best practices and business metrics, employing tools such as Tableau, Smartsheet, and Microsoft Excel.
• Developed the Efficiency Project, generating innovative ideas for process improvement in Education Operations

Bangalore

• Managed end-to-end delivery of customer support for Avaya’s customized solutions to Fortune 500 clients, with hands-on experience and in-depth knowledge of Avaya Contact Center technologies and products.
• Facilitated the growth of Advanced Application Support, monitored critical business activities, supported software releases and patches, planned lifecycle support, conducted root cause analysis, and managed Day 2.
• Collaborated with developers on use cases, provided FIX protocol support, and performed User Acceptance Testing (UAT).
• Delivered value-added services to customers, including conducting audits on customer networks, refreshing technology, offering training, managing alarms, and analyzing monthly reports.
• Conducted detailed observations and took necessary actions to improve process stability.
• Oversaw software life cycle management for packages, drivers, and custom applications built on the Avaya Product Platform and Portfolio. Developed and supported customized solutions while collaborating with.

Bangalore

• Enhanced products and processes at Ola by serving as a Subject Matter Expert with the Special Projects Team, focusing on the launch and ongoing support of Ola Share. Developed and maintained dashboards to track.
• Generated demand and qualified leads, ensuring a robust pipeline of prospects. Collaborated with customers, partners, and support teams to understand needs, articulate solutions, and drive product improvements.
• Conducted data analysis and created dashboards to prepare booking reports for live products.
• Managed supply during both pre-launch and post-launch phases, adjusting based on demand and monitoring matching effectiveness.Ola Share:
• Managed the Ola Share support system, including Customer Care, Partner Care, and Customer Support.
• Addressed various ground issues, providing quick solutions and establishing an effective quality and feedback mechanism.