Operation Manager

Developing a creative learning community across the schoolto have knowledge, understanding and enthusiasm for creative teaching and learning as a key to raising achievement, aspiration and motivationto build a community of creative learning practice across the school, involving all departments as appropriate to involve parents, Governors and other members of the community extensively throughout the programmeto facilitate the long-term development of creative teaching and learning at a structural and systemic level, using the Creative School Development Framework and other resourcesto establish a Creative Partnerships programme plan on an annual basis, linked to the Creative School Development Framework self-assessment process Programme and project managementto act as a facilitator in school, able to translate the school’s vision for creative learning into practical implementationto take overall responsibility for programme and project management, delegating extensively across the school community and ensuring roles and responsibilities are understood clearly by allto coordinate, in partnership with the Creative Agent, meetings and activities with creative practitioners, school staff and other partnersto ensure all programme activity is carried out with due regard to health and safety and the safeguarding of children and young people.Coordinating Field Experience information and submitting information to the Field Experiences staff.Coordinating in-school placement arrangements.Coordinating the arrival of Student Teachers and orientating them to the school environment, staff and studentsProviding leadership in the ongoing development of the Collaborative Schools Model principles.Organize students into teams..Act as liaison between parents, coaches, students, administrators and teachers.Provide many materials (spontaneous books, videos, handbooks).

• Assist in staffing front desk.• Handling issues regarding different GUESTS• Customer care process restructuring• Be a Bridge between Management and Guests• coordinating between all of the guest relevant departments• To organize and/or attend meetings on day-to-day matters related with the customer dealing participating in discussions, assessing the impact of changes and making recommendations. • Ensure achievement of required Customer Service Standards.• Develop rapport and strong relationship with all customers to develop a long-term association with the company for enhanced customer loyalty.• Identify and highlight major issues faced by customers and solve them with in minimum time. • Proper counseling and guidance to customer on maintaining good credit history and ensuring appropriate credit limit is being maintained by customer using all means, including the option of Enhancement of credit limit and change access with required approvals

• Prepare and coordinate correspondence and mailings • Coordinate the design and placement of any advertising campaigns • Write collateral materials such as manager and partner bios, PDF flyers, and other materials as • necessary, with the assistance of outside vendors when appropriate • Own, schedule and write the recaps for monthly marketing meetings • Maintain the firm-wide marketing calendar and research new marketing ideas as they are generated • Maintain inventory of promotional materials (i.e., PDF brochures, flyers, giveaways, etc.) • Assemble sales literature and fulfill requests for literature • Prepare and mail proposals • Maintain pipeline to track all proposals delivered, status of activity and source of opportunity • Follow up on proposals that have been delivered when assigned to do so • Track reasons for lost proposals • Develop and maintain firm-wide sales pipeline and participate in sales meetings as scheduled • Coordinate and manage the fulfillment after engagements are closed, including: • Conduct a hand-off meeting with client owner to ensure client work is scheduled and take on • other duties as assigned for that engagement • contracts or systems set up are completed • After new engagements, place follow up calls to client to ascertain if their expectations have • 1. Focus on the Customer, 2. Monitor the Competition3. Own the Brand. 4. Find & Direct Outside Vendors. 5. Create New Ideas. 6. Communicate Internally. 7. Manage a Budget.8. Understand the ROI. 9. Set the Strategy, Plan the Attack, and Execute

Assist in staffing front desk.Ensure correct data collection and entry into Point of Sale System. Coordinate group entrance procedures, including verifying numbers in group, directing groups to assigned programs and locations, preparing and cleaning Center.Supervising a team of 8 building Strong relationship with all Zong customers by meeting Customer services StandardsEnsure achievement of required Customer Service Standards.Develop rapport and strong relationship with all customers to develop a long-term association with the company for enhanced customer loyalty.Personally serve customers wanting to return their connections with a focus on customer retention and prevention of future churn.To minimize the churn rate (Sale Returns, Voluntary Blocking, and Blocking on Stolen) with daily and weekly report feedback on reasons behind churn and actions required to manage the same.Identify and highlight major issues faced by Zong customers and solve them with in minimum time. Proper counseling and guidance to customer on maintaining good credit history and ensuring appropriate credit limit is being maintained by customer using all means, including the option of Enhancement of credit limit and change access with required approvals.Monitoring timely activation of International Roaming for relevant customers.

Handling issues regarding different GUESTSCustomer care process restructuringBe a Bridge between Management and Guestscoordinating between all of the guest relevant departments To manage the accounts, keeping updated the different directories (e.g.: address book). To organize and/or attend meetings on day-to-day matters related with the customer dealing participating in discussions, assessing the impact of changes and making recommendations. To maintaining records of cash entries, ledger and accounts.

• Strong relationship building with all Global mobility customers• To maintain inventory stock • Prepare monthly budget and expenses report • Maintain the records of sale and prepare DMIRS.• Co-ordinate with head office and timely report • Handling all issues related to sales & customers Cash and bank reconciliation