Innovative, assertive and high performing customer services and operations professional that consistently achieves exceptional customer satisfaction(rankings,TATs,underperforming operations and institute initiatives)that enhance operational activities. Record reflects strong work ethic and ability to master complex corporate management I initiatives with proficiency. Exercise independent judgement , decision making ability and a high level of confidentiality. Currently working as Manager Operations International at UBL-HO, being responsible for coordination between local & International branches, subsidiaries and departments regarding their operational matters. Previously worked as Customer services and operation manager st multiple branches of UBL and managed end to end management of branch operations and customer services.