• Directed the development and management of strategies for acquiring and integrating medical and pharmacy data, ensuring project schedules and deliverables align with regulatory milestones and strategic objectives for patient services.• Implemented and enforced data governance policies and procedures, ensuring compliance with data privacy and security regulations such as HIPAA, and driving adherence to regulatory requirements across all data operations.• Monitored data performance and analyzed operational metrics to identify variances and trends, driving process improvements and enhancing data quality to support patient services and optimize resource allocation.• Fostered a strong team culture focused on engagement, collaboration, and continuous learning, promoting effective teamwork and driving process improvements across cross-functional data operations teams.• Reduced operational costs and enhanced data efficiency through comprehensive process improvement initiatives and effective resource management, demonstrating leadership in optimizing data integration and delivery processes.• Presented and created insightful analytics related to patient data trends and insights, supporting stakeholder decision-making and enhancing patient support programs.• Established and maintained strong relationships with business users, technical specialists, and external data providers, serving as a key liaison to ensure successful data operations and stakeholder engagement.• Trained staff and stakeholders on data management practices, new data tools, and policies, ensuring ongoing enhancements are effectively communicated and implemented.

• Identified opportunities to positively impact member health as well as financial well-being of high-profile employer groups. • Developed action plans and assisted in planning initiatives to address areas for improvement identified through data analysis and business expertise which generated various results, including increased preventative care, cost savings when implementing new products, better medication adherence, and improved clinical intervention. • Improved customer retention through enhancing customer contact / communication and proactively engaging to resolve any outstanding issues or suggest programs / products based on utilization and trends.