Samrai Bhandari Email & Phone Number

Network engineer at Aricent Group, working as Cisco's wireless TAC engineer for 21 months +Expertise in advisory, support, troubleshooting of complex wireless infrastructure deployments.Certification :- CCNA R&SCCNA wirelessCWNAHands on experience :-Wireless LAN :* 802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration.* Multicast over wireless, voice/video over wireless –Troubleshooting and configuration involving enterprise CUWN products including next generation CT5500 and CT2500 series.*.

Listed skills include Cisco Wireless, Cisco Technologies, Ieee 802.11, Eap, and 15 others.

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  Network Engineer

  Aricent

  Apr 2013 - Present - Gurgaon, India

  Currently working as wireless network engineer for Cisco TAC project at Aricent group.* Provide support to Cisco's large accounts,Fortune 500 Companies,Major universities, Gov services and Hospitals with issues regarding standalone and Cisco unified wireless solution product line.* Accept service requests regarding deployment queries,configuration assistance, troubleshooting degraded networks, error decode, crash analysis and answer product related questions.* Accept business impacting/ network down critical situations and be the spoc with ownership being maintained till final resolution achieved.* Troubleshooting live networks, and providing service as per service level agreements in tune with Cisco's global policies.* Optimize network infrastructure for better efficiency and high availability.* To carry out fault investigations in the WLAN infrastructure.* Interacting with Network Administrators around the world and helping them to implement their projects.* Replicate/simulate customer's network setup and issues in the Lab and analyze the defect.* Deliver process related training for the new recruits joining the TAC's wireless team. * Organize/provide refresher training on new/complex keywords to build the technical aptitude of the team.