Data & Insight Analyst
• Led the development of over 20 Tableau dashboards for the incident management team, enhancing incident tracking and analysis for Sky Glass and Sky Q products.• Designed and implemented complex Tableau features, including calculations, parameters, calculated fields, LOD expressions, groups, sets, and hierarchies, significantly enhancing dashboard functionality and user interaction.• Managed the publication and migration of dashboards to the production server, ensuring broad accessibility and a seamless user experience across the organization.• Developed and optimized complex SQL queries to streamline data transformation and enhance visualization tasks, reducing data processing times.• Managed user permissions and security settings on Tableau Server, ensuring compliance with data governance and privacy standards, and achieving zero security breaches.• Implemented scheduled weekly extract refreshes to ensure timely and accurate data availability for reports, supporting prompt decision-making in incident management.