• Customer support over the phone • Hardware and software set up and testing• Install, configure, test, and maintain operating systems, application software and system management tools • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. • Maintain security, backup, and redundancy strategies. • Provide 1st and 2nd level IT help desk support. • Install, configure, troubleshoot, and integrate EFT terminals to the POS system. • Design, implement and configure network infrastructure for the POS system and EFT terminals. (Quest and PC EFTPOS) • Network and fuel pump configuration and troubleshooting • Work closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction. • Providing Software training when required • Diagnosing the fault of and providing solution to the customer • Organizing the equipment and resolving the issue if emergency occur

• Providing the first line of technical support to end users (internal customers)• Providing technical assistance and support for incoming queries and issues related to computer systems (Windows OS), software (Microsoft Office applications), hardware, printers and Local Area Networks (LAN)• Working on Microsoft 365 environment and administration tools associated with Azure/SharePoint/Exchange• Responsible for generating an IT help desk ticketing system and resolving the issues• Regular On-site maintenance of Computer Networks, Hardware equipment, and Software installations