Samrat Nandi Email & Phone Number

Bangalore

Pune Area, India

Project management, Change management

Bangalore

Product consultant on automating customer due diligence , KYC and enhanced due diligence for HSBC Wealth Management

Luxembourg, Dublin

JP Morgan Transfer agency for Luxembourg and Dublin

Chennai Area, India

Graduated from Operation to Operational coordination. Managing a distribution network of 58 Banks across the country. Managing the KPIs, frame performance metrics, and participation in the process improvement projects. Fortnight meetings with the bank professionals and discuss on performance issues.Operational Expertise And People Management:• Managing the Dealing team for Trade order booking, Payments , and settlements. Proficient in Domestic payments in RTGS , NEFT and International payments via SWIFT• To ensure that all delivery processes and procedures are adhered to and client SLAs are met• Establishing control checks on verification of KYC documents and adheres to the AML procedures in terms of foreign investors and mitigates risk in the system.• Coordinate with outsource agents for the work delivery. Presently working on an outsourcing project with CAMS • Stakeholder and Business Partners Management:1. Resolute the escalation happens in due course of transaction processing or brokerage and assists clients ensuring best of services.2. Provide reports to senior management of Team performance and escalation / complaints received vis a vis their resolution time.3. Assist senior management with the process improvement projects and provide operational expertise.4. Coordinate distributor and outsource partner meeting month on month on KPI discussion.5. Management of performance for all team members, Management of Underperformance and develop training areas to improve performance.6. Develop automated templates with FTT team to ease out reconciliations, reduce errors on Data updation and reduce cost of operations.

Singapore

My first international assignment. Moved to Middle office from Back office in HSBC Singapore. From operational role earlier in HSBC, it was time to apply the experience in Project role leveraging the domain experience gathered over the years.Key Result Areas: Onsite: Singapore ( 2011-Oct 2012) Client Management  Responsible for Monthly meetings with UOB , OCBC , DBS and CITIBANK Singapore for all service related issues, Discussion on KPIs and discussion on Development progress. Client management in terms of entire Fund operations from Order booking, settlement and payments, corporate actions, Dividend distribution, Share Termination of Institutional funds. Managing a team of 10 people. Managing KPIs, Client meetings, and participated in process developments with CLients Ageing analysis in terms of reconciliation breaks and reports the same to the management KYC management, check on AML and compliance procedures. AML checks applied in terms of Daily transaction monitoring or Name check performed by World check website and transactions on restricted countries. Develop all the dashboard and KPIs for management reporting and as well as client reporting.

Singapore

 Client Management  Responsible for Monthly meetings with UOB , OCBC , DBS and CITIBANK Singapore for all service related issues, Discussion on KPIs and discussion on Development progress. Client management in terms of entire Fund operations from Order booking, settlement and payments, corporate actions, Dividend distribution, Share Termination of Institutional funds. Managing a team of 10 people. Managing KPIs, Client meetings, and participated in process developments with CLients Ageing analysis in terms of reconciliation breaks and reports the same to the management KYC management, check on AML and compliance procedures. AML checks applied in terms of Daily transaction monitoring or Name check performed by World check website and transactions on restricted countries. Develop all the dashboard and KPIs for management reporting and as well as client reporting.