Samrat Paul Email and Phone Number

The role of AMDO has the responsibility for day to day management of a delivery station’s on road delivery operation to the end customer, providing leadership to SMDO, Operations Supervisors & DSP's. Managing external agency relationship & driving performance & standards in delivery operation is the key success criteria to the role. The role is entrepreneurial, wear many hats & works in a highly collaborative environment. A great quality focus with customer obsession maintaining high safety standards with an excellent interpersonal relationship with external stakeholders & driving on-road performance metrics are the main deliverables from the role.Deliverables: 1.Overseeing the operation that focuses on the delivery of Amazon orders direct to customers2.Support team of SMDO and the operations leadership team in daily management of the delivery station, including capacity built up, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agency management representatives and their drivers. 3.Driving performance of core On the Road Safety, Quality & Cost metrics4.Ensure a best DA experience at delivery station and coordinates DA engagement with Regional Team5.Lead OTR performance improvement in station, and provide station & RLT weekly visibility and analyze risk with corresponding risk mitigation plan.6. Deliver WBR for OTR Performance (DSP Scorecard / Ops Score Card) for the Delivery Station7.Being obsessed by metrics and diving deep to find root causes to drive improvements8. Identify blockers and challenges in operation & utilize problem solving abilities to overcome the challenges and influence business and other stakeholders in the delivery support system.9. Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback10.Mapping business requirements, understand business process, study and analyze workflows, design solutions & implementation with DSP's

The role of Area Manager Night Shift is to provide leadership to the night Shift Team for the UTR (Under the Roof Operation) for the Delivery Station. Night Shift is the key part of the AMZL business and ensures that customer order is processed and fulfilled and made ready for delivery / dispatch within specific timeline. This operation is driven by Night Shift Area Manager who brings the team together to push excellence in safety, quality, productivity across the delivery station. Further Night Shift Area Manager drives certain improvement projects in station and the best practices shared across the network to drive standard, productivity and improve overall efficiency.Deliverables1. To create, oversee and drive culture of safety within associates. 2. To drive different Safety engagement programs to have associates safety recommendation 3. Analyze and implement changes to keep quality and productivity at a consistent high level4. To drive certain key shift metrics ensuring quality & productivity in the sort process.5. Analyze shift performance against relevant business objectives, and put in place actions to improve operational excellence6.Work collaboratively with Station Leadership Team to standardize shift practices and implement any recommended changes in the shift7.Daily diving deep on Shift Performance & risk metrics and conduct important conversation with associates below the productivity benchmark and seek to understand the blockers and conduct coaching conversation & identify coaching needs for L&D.8. Have regular conversation with Shift Supervisors and analyze performance & suggest process improvements to optimize work & improve customer service9. Work closely with other stakeholders and deliver initiatives across the shifts to improve operational performance.10. Ensure optimize of headcounts to have a balanced Throughput per hour (TPH) in the shift. 11. Execution of Proper engagement plan for associates ensuring inclusive work environment

Recruited to manage the team to steer a gamut of operations across the warehouse entailing delivery of goods to warehouse, monitoring the sorting, stacking & storage activities, handling dispatch operations and ensuring timely delivery to stores/customers. Leverages a collaborative approach and experience-backed judgement in ensuring smooth team coordination and operational execution. Works in collaboration with the team members and renders support in all aspects while maintaining accuracy & safety.Deliverables:• Spearheaded the team in managing the company’s warehouse operations ensuring all items were collected from the goods clearance location, received at the warehouse, handled, stored and preserved properly• Monitored and effectively coordinated all activities with the team entailing loading &unloading delivery vehicles, tracking missing items and stock updates & sorting in the warehouse• Collaborated with the team in leveraging extensive use of Voice Pick Technology for accurate goods placements; ensured goods-in, replenishment picking, dispatch and administration activities are completed on a daily basis• Tracked the inventory & stock levels location & quantity-wise while updating the same in the Warehouse Management System; provided assistance on returns, deliveries, stock-ins and out• Conducted stringent product quality checks to ensure correctness prior to dispatch along with 100% quality compliance and >98% accuracy level

• Ensured the availability of viewership data inputs required for Television Audience Measurement by managing field force; put-forward an accurate representation of viewership to the Broadcasters in India through the Market Analytics & Research Team• Mentored team focusing on productivity enhancement, attritioncontrol, delivery within schedule, resource optimization and business health check; visited field for necessary panel audits, and vigilance checks as per organizational goals• Supervised Complaint Management involving addressing all escalations and resolving them within the specified Turnaround Time (TAT); managed teams with focus on excelling business targets& service delivery metrics• Panel (TV viewed Households) Operations: Sustained healthy relations with household members, provided them service support & training helping us to receive effective viewership data for TV Audience Measurement. Ensured timely incentives are paid to them and regular counseling done where all relevant activity done by the panelist to record the data are done with utmost accuracy.• Maintenance & new panel expansion: Along with the regular HH Panel, deployed Premium Panels (Specific NCCS A1 households) & also OOH (Out of Home) (Restaurants / Pubs / Clubs / Bar / Hospitals) Panel to represent TV Audience Measurement spread across various segments of the market

• Initiated long term and short-term goals for the team across sales & distribution functions focusing on organizational objective and profitability; resolved conflicts, offered guidance to the team and implemented new marketing strategies to drive growth• Collaborated with the team in driving sales promotional activities with a focus on brand building, and market development• Explored untouched market by networking with channel partners; positioned products with good competitive edge• Resolved customer complaint while offering excellent customer service; oversaw and evaluated customer service team forsetting quality standards and goals; liaised with customers; ensured that expectations and quality goals were met• Collected, validated, and analyzed data on performance metrics and customer support; coordinated inter-department and external activities and projects

• Recruited and established Direct Sales Team for SME visit and lead generation, prospect analysis and sales closure• Imparted training to all Sales Force on products / process / responsibilities / competition and promoted productivity measurements of field force / Retailers• Delivered brand store operations (TATA Docomo) including store display for branding and communicationswhich supported in grabbing attention of the customers,giving resolutions andresolving complaints, if any• Focused on managing sufficient inventory & supply of products such as Pre/Post Pay Data Service (Wireless & Wire line (Broadband) Dongle;led daily operations, including customer service, sales, inventory control, maintenance, and staffing• Organized daily sales tracking, incentive scheme design &activities for higher productivity resource wise for augment overall sales count with an eye on leading branding activities in Retail Point / Channel Point• Elevated sales volume by organizing training, implementing sales drive strategy, mentoring people and overhauling sales goal; built strong relationships with customers (channel partners) &delivered world-class service to their customers

• Evaluated & understood customer mindset, achieved sales targets and identified large corporate accountsas a single SPOC focusing on customer service,retention, revenue addition and building on the account with new products• Tapped new market segments and expanded existing customer base, cemented healthy relations and boosted customer satisfaction levels• Established relationship with decision makers at business ranging from Small & Medium Enterprises to Top Major corporate accounts in the geography• Identified new business accounts by interacting with key decision makers, making competitive offers, additional service, value for re-looking changing existing vendors