Implementation of the Dimension Data Global ‘Simplify to Accelerate’ business initiative in New Zealand aiming to align People, Process and Technology initiatives of the company closely with its business strategy and vision. The aim of this initiative was to have consistency across all regions over efficiency, standardization of all Tier 1 platforms, having a common operating platform across all regions (Quote to Cash).Documentation of NZ country specific quote to cash process.Master the end user access on SAP FICO (Financial Accounting plus Controlling) and collaborate with Finance Operations and Contracts Management teams to facilitate successful data migration and testing and subsequent practice of the Quote to Cash process within the Managed Services organization.Training people from across the Dimension Data NZ organization (From Sales, Contract Management, Procurement, Tools & Technologies, Service Delivery, Finance Operations) on the new Quote to Cash process.Identification of areas of revenue leakage and ensuring necessary steps are taken to plug those gaps.Conducting variance analysis against forecast to identify revenue leakage and report outcomes to business partner.Monitoring unbilled and deferred revenue accounts and perform ad-hoc analysis as required.Analyzing and providing recommendations for other organizational change management activities to gain the desired efficiencies as per the organization strategy.

Manage transition of IT services for Dimension Data clients. These services range from All of Government platform services like ‘Desktop as a Service’ (DaaS), ‘Telecommunications as a Service’ (TaaS), Dimension Data Mobility Service as well as Managed Services for Enterprise clients.Contribute to the Pre-Sales process by partnering with Senior Service Architects and Client Managers to understand the client requirements and to plan and design the required transition process.Prepare Transition Statements of Work with detailed breakdown on Transition Pricing.Identify resource requirements for transition projects and negotiate the use of internal resources from teams across the business.Adhere to set project management methodologies to plan for and manage the execution of outsource transition projects within scope, budget and time constraints.Establish positive relationships with the client stakeholders and engage with them on a regular basis with Transition Reporting.Develop Transition/Onboarding capability and collateral for all the All of Government (AoG) services portfolio.Onboard clients on to the various platform-based services.Collaborate with Dimension Data vendors for the successful delivery of the platform-based services.Engineer Dimension Data internal tools to support the ongoing billing and reporting requirements of the platform-based services.Facilitate the handover of Project Work from Technical Consultants from Professional Services to the Managed Services delivery teams to ensure a seamless delivery.Manage risk and minimize potential failure by planning and ensuring the execution of all testing, training and change management activities.

Support the successful operation and continuous improvement of MBIE's Information, Communication and Technology (ICT) services. Collaborate with the vendor management team and client engagements team within MBIE ICT Operations, vendor community, and suppliers to ensure quality is maintained according to agreed service expectations.Contribute to the operations of the Operations Capability team who ensure that MBIE ICT effectively manages and provides support to the activities that ICT have not outsourced. They also provide capacity to deal with the inevitable 'extras' that come up irrespective of the multi-source outsourced model in place.Deliver ICT services, products and programs that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders.Oversee the service management processes including Incident, Problem, Change management and ensure that they align with ITIL standards.Ensure costs for new projects/services on the IaaS platform are routed accurately to the respective departments of the ministry.Collaborate with the Transition team to ensure all new services are accepted into steady state support smoothly with minimal issues carried over.Identify areas of revenue leakage around usage of ICT services by ministry employees, such as count of workstations, user ids etc to ensure month on month expenses are well within the ICT approved budget.Participate in monthly operational review meetings with each of the ministry’s vendors to discuss performance in the month just passed and identify areas of improvement for the upcoming months.Track all environment changes in the Change Advisory Board to ensure minimum impact to any services as a result of any change.

Manage on-boarding/transition/off-boarding/ de-transition activities for all new/existing accounts.Prepare sales collateral, cost models, other offering documents for a new Managed Service offering.Review and approve all Best and Final Offer (BAFO) engagements from a Transition perspective as a member of the Delivery Review Readiness Board. Present the new capabilities for the offerings to various IBM geographies to enable sales.Manage & control the overall Transition projects including costs, schedule, deliverables, changes, risks, issues and communication of progress reporting to the Client & IBM.Collaborate extensively with the Sales organization and assist with solutioning new deals in the pipeline.Identify and manage transition cost reduction initiatives.Provide cover to the Global Delivery Project Executive.

Ensure delivery of cost-effective, quality after-sales technical solutions and services to customers globally.Monitor the continued provision of delivered services to agreed quality.Develop a positive relationship with the primary customer contacts.Maintain and manage the accuracy of the client configuration Management system.Co-ordinate environment change requests and planned customer events that may impact Service Request execution.Contribute towards “installed base” sales opportunities by offering customer specific insights when requested.Support business controls and audit requests for customer.Accountable for problem resolution. Act as an Escalation point for Incidents.Generate and Analyze SLA reports and ensure OLAs, SLAs and third-party supplier agreements are in alignment with and capable of delivering services within the contracted timeframes.

Enable sales for Oracle Applications, Peoplesoft, JD Edwards applications for IBM Applications on Demand (AoD)Design solutions to alleviate customer’s business problems. Solution included systems, application modification or process reengineering and application and integration of a wide variety of products, technologies and services.Support field sales operation by delivering high quality technical solutions and sales support deliverables.Understand competitive positioning of clients and document areas of improvement for AoD solutions.Create AoD Internal product management documents, which included the formats and contents of various documents used for pre-sales purpose..