• Process Re-engineering: design the process handbook; develop & run audits by re-visiting the check points & check lists; outline Project Life Cycle framework; pulse-check and assess the process efficacy • Instill KRAs: strategize the benchmarks and impart the targets, sketch the corresponding yardsticks, and feed the architecture into ERP system; promote and raise the bar of netting tangible value addition on table• Uplift production aptitude: school the managers on rewards… Show more • Process Re-engineering: design the process handbook; develop & run audits by re-visiting the check points & check lists; outline Project Life Cycle framework; pulse-check and assess the process efficacy • Instill KRAs: strategize the benchmarks and impart the targets, sketch the corresponding yardsticks, and feed the architecture into ERP system; promote and raise the bar of netting tangible value addition on table• Uplift production aptitude: school the managers on rewards model, and how to outperform periodically; extemporize clients’ expectations, and eventually optimize individual scorecards to the next level grossing• Counseling liaison: hit and master the process books, and develop conversant acquaintance so as to gain the fire-fighting faith across-department and inter-department; mentor resources at different level• Control Sunk Cost: device a system to monitor and regulate the Operations’ modus operandi; enrich the kick-off meets; augment and align the project progressions in headways with client requirements towards client delight and consumer soothe; elevate the department dimensions, goals and assets at par Show less

• Operations Management: devise Attendance Management system; conserve Resource Allocation system; conduct Caliber Tests periodically; identify the False Positives and False Negatives; measure the effectiveness of examinations; performance based restructuring of talent pool; plotting the skill-basis right Team for the right Project; plan a Confusion matrix / Error matrix to highlight potential leakages that impacts bottom line• Project Management: outlining Scope of Work, defining… Show more • Operations Management: devise Attendance Management system; conserve Resource Allocation system; conduct Caliber Tests periodically; identify the False Positives and False Negatives; measure the effectiveness of examinations; performance based restructuring of talent pool; plotting the skill-basis right Team for the right Project; plan a Confusion matrix / Error matrix to highlight potential leakages that impacts bottom line• Project Management: outlining Scope of Work, defining Timelines and KPIs; share blueprint of pre-launch dry-run and its output with stake-holders; seek kickoff approvals from practice heads; frame Standard Operating Procedures for positively closed Lead Generation projects; gain control by applying Design-Measure-Analyze-Improve-Control (DMAIC) and/or Plan-Design-Check-Implement (PDCI) strategy; maintain MIS to empower the client with project progress status; draft white papers post completion; identify opportunities and actionable areas of improvement; offer automation solutions to reduce Operational Costs• Client Engagement: interact with Stake holders to understand requirements/changes; streamline project execution; ensure timely & accurate Service delivery to the Stake holders; participate in Monthly/Quarterly Business Review summits; report Resource Utilization to business Sponsors; keep track of POs, and map corresponding Invoices; organize presentations, Business Review decks; design Escalation Matrix; generate regular dashboards and ad hoc reports as per specifications Show less

• Support/PoC: provide real time support, as a primary point of contact, to any queries raised by the clients to streamline after-sales support; establish credibility at all levels with clients, and get the issues resolved with the help of in-house team of developers; prepare reports/dashboards which gives a commercially beneficial insight to the stake holders; cater any ad hoc requirement, or schedule a report extracting data from the tool• Campaign analytics: systematic injection of… Show more • Support/PoC: provide real time support, as a primary point of contact, to any queries raised by the clients to streamline after-sales support; establish credibility at all levels with clients, and get the issues resolved with the help of in-house team of developers; prepare reports/dashboards which gives a commercially beneficial insight to the stake holders; cater any ad hoc requirement, or schedule a report extracting data from the tool• Campaign analytics: systematic injection of programmed analytics console at regular frequency to monitor a 360o exploration of total digital competencies versus its effective capabilities; provide Actionable Insights to clients to help them make better business decisions; periodic Search Queries report to gauge the success ratio of campaigns• Business Analysis: check the effectiveness of technical data points on website from the search engine optimization perspective; confirm the presence of analytics tool, and its efficacy; explore the industry standard scores and compare the benchmarks with clients’ digital property’s performances Show less

• Digital Assets Controlling: identify vital KPIs and their channel-wise contribution; understanding the Traffic flow and study it’s behavior; learn the enactment of digital properties across devices and technologies; precise resource targeting; solicitation of hypothesis on historical behavior data; functional alignment of business goals associated with a projected time frame; designing a tagging strategy to identify the digital transition; gauge the quality of modular interactions; strategic… Show more • Digital Assets Controlling: identify vital KPIs and their channel-wise contribution; understanding the Traffic flow and study it’s behavior; learn the enactment of digital properties across devices and technologies; precise resource targeting; solicitation of hypothesis on historical behavior data; functional alignment of business goals associated with a projected time frame; designing a tagging strategy to identify the digital transition; gauge the quality of modular interactions; strategic repositioning of goals if/when required; statistical analysis of historical data anticipating a positive contingency during execution of marketing campaigns; intermittent KPI reporting• Sentiment analysis: classify the user responses for self-synchronization at policy level; embracing tactics at schema level to ensure a better reach and spread while addressing content consumption or manipulating interactions; customized dashboards representing scores of consumer grievances or otherwise• Management: policy design and setting expectation on schema; interact with internal business units, strategic alliance team, and other stakeholders; ensure meaningful and timely reporting to meet weekly success metrics; safeguard adherence to deadlines, scheduled reporting, on-time service delivery, and timely execution of ad-hoc task requests from clients; motivate the team to work towards defined common goals; initiate and establish quality standards for smooth and flawless operations; ensure the team is on same page across different activities; provoke the team to develop automation philosophies; cater recruitment procedure including screening the candidates Show less

• Provide concrete project plan to work upon while getting into a new deal• Review the current tool configuration, and Check the account settings• Post audit, recommend the best practices per industry standards• Endorse different products and service available with the organization that best suits the clients’ business requirements• Act as a liaison between client and technical team, and analyze the feasibility of functional requirement• Stand as a single… Show more • Provide concrete project plan to work upon while getting into a new deal• Review the current tool configuration, and Check the account settings• Post audit, recommend the best practices per industry standards• Endorse different products and service available with the organization that best suits the clients’ business requirements• Act as a liaison between client and technical team, and analyze the feasibility of functional requirement• Stand as a single point of contact on client’s requirements, Manage product expectations, and get the user acceptance on delivered products Show less

• Data Management: get complete understanding of data uploaded on the tool; manage data and record keeping for different project teams; build workflow trackers to ensure data capture; support process and tools for capturing, analyzing and presenting data; create customized Delivery templates; assist in Data Mining, Cleansing, and Data Extraction, create data packets for business lines; manage parsing, assignment and compilation of data for projects• Dashboards & Reporting: create… Show more • Data Management: get complete understanding of data uploaded on the tool; manage data and record keeping for different project teams; build workflow trackers to ensure data capture; support process and tools for capturing, analyzing and presenting data; create customized Delivery templates; assist in Data Mining, Cleansing, and Data Extraction, create data packets for business lines; manage parsing, assignment and compilation of data for projects• Dashboards & Reporting: create Custodian-wise Scorecards and run QC Dashboards for projects to know the length and breadth of daily production; execute other ad hoc reports like Daily Attendance report, Login report, In-House Training Effectiveness report, Feedback Analysis, Productive Time Comparison report; Data Validation and format conversion; support internal reporting activities as per report calendar and ensure timely delivery of scheduled reports; work in sync with HR team to develop systems like Leaves Management, Attrition Analysis, etc. Show less

• Web Analytics: monitor web traffic using tools like Omniture SiteCatalyst and Discover, and other web based Excel reporting tools like Adobe ReportBuilder and ExcelClient; track channels of traffic flow; prepare Conversion funnels; measure Conversion Rates; observe user behavior; track product engagement; design performance Dashboards to get constructive gist on business progress; website optimization concepts• Risk Scanning & Mitigation: develop metrics & scorecards based on Forecast… Show more • Web Analytics: monitor web traffic using tools like Omniture SiteCatalyst and Discover, and other web based Excel reporting tools like Adobe ReportBuilder and ExcelClient; track channels of traffic flow; prepare Conversion funnels; measure Conversion Rates; observe user behavior; track product engagement; design performance Dashboards to get constructive gist on business progress; website optimization concepts• Risk Scanning & Mitigation: develop metrics & scorecards based on Forecast tracker; review Product Life Cycle in alignment with Time and Performance; study & compare past performance & output; documentation for all hits and Root-Cause Analysis for all the misses; implement Preventive measures; develop & run audits by re-engineering the check points & check lists• Leadership: Resource Utilization and Work Force management; Leave management & Skeletal staffing; share Best Practice & Documentation coverage; train & feedback new joinee; provide inputs on Infrastructure management to aid Proposals• Content Management: work with web-presence owners to optimize the consumer pages; design Service Description Documents; understand client data structure• Data Consultation: slicing/dicing the data to explore a meaningful correlation; execute Market Basket Analysis using Association rule; Prediction analysis based on Early Warning systems; run SWOT Analysis to raise success ratio; optimize intersection of strategies & products; analyze, interpret & communicate VoC/C-Sat facts-figures to clients Show less