Samrat Mukherjee, Pmp®, Mba, Iima Strategic Management Email & Phone Number

As the Director of Managed Enterprise Applications (MEA) at OculusIT LLC, I held a pivotal role in overseeing and enhancing the delivery of enterprise application services tailored specifically for higher education institutions. My responsibilities encompassed strategic leadership, operational oversight, and client relationship management across a diverse portfolio of managed ERP solutions.Key aspects of my role include:• Leadership and Strategy Development: I provide strategic direction for the Managed Enterprise Application division, aligning our services with the evolving needs of our higher education clients.• Client Engagement and Relationship Management: I cultivate strong partnerships with higher education institutions across North America, understanding their unique IT challenges and aligning our services to meet their objectives. This includes conducting regular meetings with CXOs to assess satisfaction, gather feedback, and explore opportunities for service expansion.• Service Delivery and Operational Excellence: I oversee the end-to-end delivery of managed ERP services, ensuring exceptional quality, reliability, and scalability. This involves managing project timelines, resource allocation, and performance metrics to meet or exceed client expectations.• Business Development and Expansion: I play a key role in business growth by identifying new opportunities and expanding our service offerings. This includes collaborating with sales teams on client proposals, participating in pre-sales activities, and contributing to the development of tailored solutions to address specific client needs.• Team Leadership and Development: I lead a multidisciplinary team of professionals, fostering a culture of excellence, collaboration, and continuous improvement. This includes providing mentorship, guidance, and professional development opportunities to enhance team capabilities and expertise.

Listed skills include Project Management, Project Planning, Ms Project, Process Improvement, and 9 others.